Customer Service Representative

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We are looking for a Bilingual Customer Service

Job Description:

· Process orders from beginning to final shipping of goods. Converting sales quote into sales order.

· Gather all information needed to process and ensure sale team provides all documents needed. (PO’s, sales quote, special cost information, special instruction, shipping instruction if provided by the customer, payment information if it’s provided by the customer)

· Email Customer with sales order confirmation, their PO’s and request shipping instruction if not provided. Include sales rep and accounting.

· Email Purchasing to order and add any special instruction if given by the sales team (special price or purchasing requirements to vendor).

· Send order status to customers as per customer’s accounts as per daily goals, follow up with purchasing on PO’s downloading & emailing excel sales order reports to maintain customer with updated status including the sales rep and accounting.

· Send request to the warehouse to pack completed, partials or stock orders including finance and sales.

· Once the order is packed, inform the customer and accounting and request warehouse to do delivery note. (if no shipping instruction is available, request the information from the customer then request the warehouse to do delivery note) to dispatch.

· Data entry to add requested date, and internal PO’s numbers to the sales order as needed, to ensure the items were purchased as well is needed for inbound allocation report and for status purpose.

· Interact with customers via email, telephone, and teams daily.

· Be able to manage and answer a large number of emails, externally and internally.

· Communicate closely with all Departments: Sales, Accounting, Purchasing and Warehouse regarding the orders.

· Prepare shipping documents, packing list, SLI and Invoice and BOL as needed.

· Answer, screen and direct calls, income calls as needed.

· Resolve customer inquiries timely to ensure customer satisfaction.

· Maintain documentation to track customer requests and inquiries.

· Highly organized and capable of dealing with several tasks at the same time.

· Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit.

Skills:

· Word, PDF & Excel: Capturing and recording important data. Using shortcuts and formula functions.

· Fully bilingual (English & Spanish)

· Perform well under stress

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Miami, FL 33172 (Required)

Ability to Relocate:

• Miami, FL 33172: Relocate before starting work (Required)

Job Type: Full-time

Pay: Up to $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person