Customer Service Representative

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Position Description:

Inmark, Inc. a global leader in both Rigid & Life Science Packaging Solutions, is seeking an energetic, detail‐oriented Customer Service Representative who knows how to efficiently and effectively manage customer expectations and process order requirements. Experience in the rigid and corrugated packaging industry is a plus in consideration of this key role. The candidate should possess the ability to identify and implement efficient ways to improve existing business processes in order to accomplish Inmark’s primary objective of meeting the needs of its customers.

Essential Duties and Responsibilities

• Generate & accept outbound / inbound telephone calls
• Assist an Outside Sales Representative by managing an assigned territory.
• Conduct sourcing activities with suppliers in partnership with the Procurement team,including obtaining quotations, updating lead time data.
• Continually analyzes the marketplace, provides quotations to customers & keeps customerpricing current.
• Manages transportation responsibilities on behalf of Inmark as it relates to specificcustomers.
• Processes requests for sample product & materials.
• Promptly & accurately manages all pricing disputes & issues related to returns

Qualifications

• 3‐5 years of work experience in a Customer Service / Order Management role
• Possesses both initiative & problem‐solving skills.
• Strong interpersonal, speaking & written skills in order to clearly articulate ideas, opinions,& recommendations so that others understand them.
• Systems experience with MRP systems & Microsoft Office applications, with specificproficiency in effectively communicating through email.
• Prior experience in the packaging industry preferred

Required

• Knowledge of sales & financial processes.
• Ability to act rapidly & effectively in team environment when appropriate.
• Ability to generate & communicate succinct reports with appropriate metrics.
• Strategic & creative thinking: able to see the big picture & can help to generate innovative outof the box approaches & improved processes to drive business results with minor supervision.
• Must be capable of maintaining composure & achieving results in an often fast‐paced/multi‐ tasking environment. Capable of executing multiple initiatives simultaneously.
• Tactfulness and assertiveness; must be effective & clear decision‐maker under pressuresituations; able to deal effectively with internal & external personnel.
• Experience in dealing with multi‐functional groups & interacting in cross functionalenvironment.
• Must conduct oneself in a professional, business‐like manner in conjunction with companyvalues.
• Ability to comprehend operation goals, as it relates to specific assignments.

Work Environment

This position works in typical office & factory environments. The noise level in the work environment is usually mild. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.

Pay: $23.50 - $25.00 per hour

Experience:

• rigid and corrugated packaging industry: 1 year (Preferred)
• Customer Service/Order Management: 2 years (Required)
• Analyzing marketplace, provide quotations to customers: 2 years (Required)
• Sales and Financial processes: 2 years (Required)

Ability to Commute:

• Austell, GA 30168 (Required)

Work Location: In person