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Customer Service Representative
Posted on Aug. 20, 2026
- Bel Aire, United States of America
- 16.0 - 20.0 USD (hourly)
- Full Time
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Fast-paced CSR role handling customer issues via chat/email, using AI tools to move quicker, solve problems, and keep customers taken care of.
Requirements:
- Minimum 2 years of tenure at current or previous employer (stability required)
- Strong written communication skills
- Computer proficiency (email, chat, order systems)
- Ability to learn quickly and adapt in real time
- Effective problem-solving and decision-making skills
- Team-oriented mindset
- Comfort using and learning AI-powered tools to improve speed and accuracy
Responsibilities:
- Manage customer interactions primarily through online chat and email
- Process order changes and updates
- Resolve issues such as mis-shipments, lost packages, and order discrepancies
- Answer product-related questions and guide customers to solutions
- Leverage AI tools to draft responses, research solutions, and improve response times
- Collaborate with internal teams to ensure timely and accurate resolutions
Role Expectations:
- Handle multiple conversations simultaneously with accuracy and speed
- Maintain a high level of professionalism and responsiveness
- Take ownership of issues through resolution
- Use AI tools to increase efficiency without sacrificing accuracy or customer experience
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
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