Customer Service Representative

Tailor Your Resume for this Job

Our team at South Saskatchewan Animal Hospital team is looking for another Customer Service Representative (CSR) to join us! We are looking for a dedicated professional to fill a full-time position. The CSR's primary duties are interacting with clients and our team to provide consistent, compassionate & excellent service to our customers and patients. Qualified individuals must possess critical thinking and problem-solving skills, attention to detail, a compassionate and positive attitude as well as excellent multi-tasking capabilities and communication skills! New to this industry? No problem. You bring the passion and we will provide the training!

Essential duties and responsibilities required of the position include:

Being attentive to client and patient needs

Interacting patiently and compassionately with clients to:

− Answer and triage calls on a multi-line phone system

− Schedule appointments and procedures

− Check-in and admit patients

− Process payment and deposits for services, products and/or prescriptions

− Follow-up on procedures and services

− Educate about our products and services

Managing record requests from other hospitals and specialty practices

Maintaining proper & confidential documentation in an electronic medical record

Relaying appropriate information to/from clients to appropriate team members

Maintaining a neat and organized work space

What you bring to the position:

Commitment to outstanding customer service

High School Diploma or G.E.D.

Minimum 2 years of customer service experience

Able to use Windows based computer systems, word processing, email and web search

Ability to lift 30-50lbs safely

A love for all things cute and cuddly!

What we commit to you:

Training for the position and team support whenever you need it

Above average wage

A great health and dental benefits package

Substantial pet care discounts

RRSP matching program

$500/year Wellness Allowance

Trupanion pet insurance discounts

Our CSR's work on a general rotational basis consisting of 14-15 shifts per month, typically 12 hours in length (some shorter shifts as needed), including some weekends and stat holidays. Yes, you will enjoy approximately 15 days off per month! Flexibility to work early mornings shifts and late evening shifts is a requirement for this position.

If you are committed to exceptional customer service within a positive and collaborative team environment, we encourage you to submit your resume and cover letter detailing the knowledge and skills that qualify you for this position. We look forward to meeting you!

Job Type: Full-time

Pay: $17.50-$22.00 per hour

Work Location: In person