Customer Service Representative

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About the Role

We are looking for a customer-oriented and responsible Customer Service Executive to handle client enquiries, understand their legal service requirements, resolve basic queries, and coordinate with the legal team to ensure smooth client support.

Key Responsibilities

• Handle incoming and outgoing calls, emails, and WhatsApp enquiries from clients.
• Understand client concerns and provide relevant information about available legal services.
• Resolve basic customer queries related to legal procedures, documentation, and service processes.
• Coordinate with lawyers and the legal team for complex queries and case-related updates.
• Assist clients with documentation, application forms, and service requests.
• Follow up with clients regarding pending documents, payments, and ongoing matters.
• Maintain client records, enquiry details, and communication history.
• Ensure timely responses and proper resolution of customer complaints.
• Schedule client consultations and appointments with legal professionals.
• Maintain confidentiality of client information and documents.

Requirements

• Graduate in any discipline; a degree in Law will be an added advantage.
• Freshers can apply; customer service or legal-sector experience preferred.
• Excellent verbal and written communication skills.
• Basic understanding of legal terminology and documentation is an advantage.
• Good problem-solving, coordination, and follow-up skills.
• Basic computer knowledge and proficiency in MS Office.
• Patient, professional, and customer-focused approach.

Key Skills

Customer Relationship Management | Query Resolution | Client Coordination | Communication | Documentation | Follow-ups | Problem Solving

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person