Customer Service Representative

Join MANTLE and play a crucial role in building the beauty brand of the future. Launched in 2020, MANTLE has rapidly gained international recognition for its award-winning formulations and bold marketing. After rapid and significant growth in the Swedish market, MANTLE is now expanding its product range and is ready to accelerate growth internationally.

You will join a highly motivated team, determined to make MANTLE a global beauty brand – while also contributing to positive change within the beauty industry.

This is a temporary position for 2,5 months from 2025-01-02 until 2025-03-20. This is a part time position (70%). It is possible to combine this position with studies if needed.

To thrive in the role, you should be comfortable working in a digital work environment and be able to switch between different forums such as comment sections, mail, chats, and order management programs. We believe that you are fast on the keyboard, a natural problem-solver and, like us, skincare junkies. You should also enjoy cultivating relationships and possess excellent communicative skills in both English and Swedish. French, Danish and/or German speaking and writing is a plus.

Profile & qualifications:

• A great communicator both written and spoken in Swedish and English.
• A person who values outstanding and personal customer experience and service.
• Highly ambitious, prestigeless and driven to take own initiatives.
• Passionate about your job and enjoy a fast-paced, dynamic working environment.
• A natural problem solver, constantly removing obstacles and simplifying things, with an understanding of technical connections and how different digital systems are connected.
• A motivated, energy generous and creative team-player who enjoys challenges and has a growth-mindset.
Be obsessed about skincare.

Meriting skills and experiences:

• Experience from customer service.
A great communicator both written and spoken in Swedish and English. French, Danish and/or German is a plus.

Contract type: Temporary, part-time, 70%.

Perks with the role:

You will play an important role in taking MANTLE to the next level and being part of a high-growth start-up journey, so you should desire to go above and beyond to produce the best work results. In turn, you will be joining an incredible company and team at an early stage where everything you do will have a huge impact. For the right person, there are great opportunities to develop your role and grow together with MANTLE.

MANTLE is an equal opportunity employer. We value diversity and encourage candidates from all backgrounds to apply.