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Customer Service Representative
Posted on Dec. 23, 2024
- Pb, India
- 0 - 0 USD (yearly)
- Full Time
- Supervising a team of customer support professionals.
- Monitoring the entire customer service process.
- Resolving customer issues brought to your attention.
- Creating procedures and policies for effective customer service.
- Planning how to train customer support professionals.
- Standardizing the customer service delivery of an organization.
- Interviewing the skills of potential candidates through relevant questions.
- Recruiting the best candidates from a wide range of interviewees.
- Tracking the work of every customer service representative in the team.
- Performing quality assurance surveys with customers.
- Conveying customers’ feedback to the team.
- Fixing appointments according to the convenience of clients and customers.
- Interacting with customers to determine whether they have a desirable and shareable experience.
- Helping every customer service professional improve.
- Possessing the knowledge and ability to improve customer service of the organization.
- Creating a pleasant work environment for customer service professionals.
Job Type: Full-time
Schedule:
- Night shift
Education:
- Bachelor's (Required)
Language:
- English (Required)
Shift availability:
- Night Shift (Required)
Expected Start Date: 01/01/2025
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