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Customer Service Representative

Posted on Dec. 23, 2024

  • Pb, India
  • 0 - 0 USD (yearly)
  • Full Time

Customer Service Representative

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  • Supervising a team of customer support professionals.
  • Monitoring the entire customer service process.
  • Resolving customer issues brought to your attention.
  • Creating procedures and policies for effective customer service.
  • Planning how to train customer support professionals.
  • Standardizing the customer service delivery of an organization.
  • Interviewing the skills of potential candidates through relevant questions.
  • Recruiting the best candidates from a wide range of interviewees.
  • Tracking the work of every customer service representative in the team.
  • Performing quality assurance surveys with customers.
  • Conveying customers’ feedback to the team.
  • Fixing appointments according to the convenience of clients and customers.
  • Interacting with customers to determine whether they have a desirable and shareable experience.
  • Helping every customer service professional improve.
  • Possessing the knowledge and ability to improve customer service of the organization.
  • Creating a pleasant work environment for customer service professionals.

Job Type: Full-time

Schedule:

  • Night shift

Education:

  • Bachelor's (Required)

Language:

  • English (Required)

Shift availability:

  • Night Shift (Required)

Expected Start Date: 01/01/2025


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