Customer Service Representative

Customer Service and Support

Job Title:

Job Description

Experience the power of a game - changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (On Site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Representative on our team, you will:

• Take incoming contacts (via telephone and email) and solve users' demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual clients
• Understand the customer profile and maintain appropriate communication in relation to it
• Ensure contractual SLA is maintained
• Act as a Brand Ambassador for the company and their products

Your qualifications

Concentrix is a great match if you:

• Are proficient or bilingual in Spanish and advanced in English.
• Good disposition to work in a customer service environment. As well as teamwork skills.

• Ability to take ownership of, and progress calls to resolution or to escalate call to resolution.
• Initiative and disponibility to receive trainings and adaptation skills.
• Proven expertise in client services regarding fashion or boutique experience.
• Interest and passion for fashion as well as knowledge of the latest fashion trends.
• Proven expertise in E-commerce client service (after purchase)
• Knowledge of emotional intelligence that allows the agent to identify a customer's problem and solve it in an empathetic way.
• Proven expertise in Payment Method platforms
• Knowledge in CRM software.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1620364

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