Customer Service Representative

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Introduction:
At Sunny Queen, we are all about eggs! With over 90 years "eggsperience" in the industry, we are passionate and committed to providing quality products whilst ensuring the welfare of our hens.

Sunny Queen Farms is one of the most well-known and well-loved food brands in the country. From humble beginnings at a local farmer’s market, you can now find a range of Sunny Queen products in most supermarkets across Australia. Our products can also be found in cafes, restaurants, airlines, aged care and many more channels, and are also available in a number of overseas markets.

Our vision is to lead the positive evolution of the egg industry for generations to come.

We aim to deliver healthy, nutritious, tasty, and Australian made food which is easy to use and helps consumers to feel good about their choices. That’s why we offer the goodness of eggs in many shapes and sizes: from fresh eggs to liquid egg products and even a ready-made frozen range – we have something for everyone!

We also understand the responsibility that we have to our people, our hens, our customers, and our communities to strive to continuously improve all our practices for the benefit of all.

A career at Sunny Queen means becoming part of a team culture that recognises people development as crucial to our overall long-term success.

Why not join the team that brings a smile every day to millions of people!

Description:
About The Role

We’re now seeking a proactive Customer Service Representative to join our Customer Service team at our Carole Park site. Reporting directly to the Customer Service Manager, you will manage customer orders, enquiries, and complaints, while coordinating call and delivery schedules across State and National Business Units. You will also proactively contact customers to confirm requirements, strengthen relationships, and identify potential sales opportunities to support broader business growth.

If you’re ready to make an impact in a fast-paced environment, apply now!

Key Responsibilities will include, but are not limited to:

• Handle inbound customer calls
• Maintain customer call/delivery schedules
• Receive, log, and process customer complaints
• Provide sales support and led generation for the field sales team
• Maintain and manage data, including customer information relating to CRM

To be successful in this role, you will ideally have:

• Experience in outbound sales, customer service or administration, preferably with data processing and call centre exposure
• Intermediate computer skills, including Microsoft Office Suite and CRM systems
• Excellent verbal and written communication skills
• Ability to build rapport with customers and maintain a professional approach
• Strong geographical knowledge of Australia

What can Sunny Queen offer you?

• A great workplace culture with monthly business morning teas
• A paid day off each year to celebrate your birthday!
• Work-life balance in a hybrid role
• Discounted Staff Eggs and Egg products
• Free onsite parking
• Reward and Recognition program
• Annual Salary Review Process
• Opportunity for personal and professional development
• Pool table in your lunchroom!

We are an equal opportunity employer, and we are proud of our positive working culture. If you are looking for your next rewarding challenge, please apply with your resume and cover letter.

No agencies please.