Customer Service Representative

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Introduction:
About Us

Protecta Group is a family owned, Australian business offering a niche range of temporary protection products and solutions. Established over 15 years ago we have enjoyed exceptional growth over the past 10 years and we have strong plans in place to deliver sustained growth moving forward. Our working environment is customer centric, fast-paced and offers the opportunity to work with colleagues who are welcoming and supportive. At Protecta, we recognise that our people and team are our most important assets and our strategic competitive advantage.

Description:
About the Role

We are seeking an experienced and motivated Customer Service Representative to join our dedicated team of Sales & Customer First Ambassadors.

Our ideal candidate for this role will be dependable, thorough, well spoken, able to prioritise, with a passion for providing an exceptional customer experience and a drive to meet and exceed service and sales outcomes. You will be comfortable talking to project-based customers and able to provide solid advice and information on our products and solutions.

Key responsibilities for this role:
Handle inbound calls, emails, web inquiries, and face to face trade counter customer service and sales.
Deliver exceptional customer service, providing customer with innovative solutions and product recommendations.
Generate quotes, process orders, follow up with customers, and track opportunities to maximise sales.
Reach out to new leads and identify potential business opportunities.
Accurately update all customer interactions and activities in the CRM system.
Upsell and cross-sell when relevant.
Follow up on freight and delivery inquiries.
Ad hoc tasks as required.

Skills and Experiences:
What we’re looking for

Previous experience in a sales support or customer service role (preferably in the construction industry or a product-based environment).
Experience using ERP & CRM systems (NetSuite highly regarded).
Proficiency in Microsoft Office (Word, Excel, Outlook) and other relevant software.
Strong communication and interpersonal skills with a customer-centric approach.
Ability to multitask, prioritise tasks, and work efficiently in a fast-paced environment.
Strong attention to detail.
Problem solver.
Ability to work both independently and collaboratively within a team.
Passionate about providing support and achieving great results.

Our Core Values

At Protecta Group, our core values underpin everything we do and the experience we provide to our customers. Everything we stand for comes down to the following core values:

Making It Easy
Maximising Every Opportunity
Helping People Thrive
Delivering Beyond Expectations

What’s on offer?

An attractive remuneration package.
Inclusion in uncapped profit share program.
Supportive team environment with an opportunity to grow in your career.
Full time role with flexible working hours options.
An opportunity to be part of a growing and dynamic national Australian business that value their employees.

If you are aligned with our core values and have the skills and attributes we are looking for, please apply now!