Customer Service Representative

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Introduction:
About Orikan

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

Description:
Are you a passionate customer service professional who thrives on delivering high-quality solutions in a dynamic and rewarding environment? Whether you're looking for a full-time career or flexible casual hours, we have exciting opportunities for confident individuals ready to make a real impact.

About the Role:
As a Customer Service Representative, you'll be the friendly, knowledgeable voice assisting with parking infringement enquiries. You'll provide accurate, courteous, and informative support to help customers navigate challenging situations with clarity and confidence.

If you love problem-solving, interpreting regulations, and offering clear guidance, this is your chance to shine—whether you're seeking a stable full-time role or the flexibility of casual work.

️ Key Responsibilities:
Deliver professional, accurate, and timely customer service in line with policies, procedures, and legislative requirements (including privacy)
Facilitate debt clearance by offering relevant payment options and encouraging resolution of infringement notices
Advise the public on their rights and obligations under relevant Acts
Provide guidance on Council processes to a wide range of stakeholders including financial counsellors, caseworkers, solicitors, police officers, and council staff
Accurately record call summaries in the CRM to maintain detailed case histories

Skills and Experiences:
What We’re Looking For:
A strong customer service orientation and a genuine desire to help
Excellent written and verbal communication skills
A professional phone manner, especially when supporting distressed or difficult clients
Well-developed negotiation, problem-solving, and decision-making abilities
Confidence using multiple computer systems simultaneously
Energetic, enthusiastic, and able to work independently
Previous call centre experience is a plus!

Flexible Opportunities:
We’re hiring for both full-time and casual positions—so whether you're building your career or balancing other commitments, we’ve got a role that fits your lifestyle!