Customer Service Representative

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Location: Madhapur
Job Type: Full-time
Reports To: Call Center Supervisor

Job Summary:

We are seeking a courteous and detail-oriented Call Center Representative to join our banking support team. In this role, you will be the first point of contact for customers, handling inquiries related to bank accounts, transactions, loan products, and other banking services. The ideal candidate will provide accurate information, resolve issues efficiently, and ensure a high level of customer satisfaction in every interaction.

Key Responsibilities:

• Answer inbound customer calls and respond to banking-related inquiries
• Assist customers with account information, online banking access, card services, and loan details
• Resolve issues such as unauthorized transactions, account discrepancies, or payment problems
• Promote banking products and services when appropriate
• Escalate unresolved issues to relevant departments or supervisors
• Maintain accurate records of customer interactions using CRM systems
• Follow bank policies, procedures, and regulatory compliance guidelines
• Meet performance metrics including call handling time, accuracy, and customer satisfaction

Qualifications:

• High school diploma or equivalent (Bachelor’s degree in business or finance is a plus)
• 1+ years of experience in a call center or customer service role (banking/financial services preferred)
• Excellent verbal and written communication skills
• Ability to remain calm under pressure and handle difficult customer situations professionally
• Familiarity with banking terminology, products, and services
• Basic computer and typing skills; experience with CRM or banking systems a plus

Preferred Skills:

• Bilingual proficiency (if applicable)
• Knowledge of banking regulations (e.g., KYC, AML, FDIC guidelines)
• Sales or upselling experience in a call center environment

Compensation & Benefits:

• Competitive hourly rate or salary
• Performance-based incentives or bonuses
• Health insurance, retirement plans, and paid time off (as applicable)
• Training and career development opportunities

Job Types: Full-time, Permanent

Pay: ₹9,064.00 - ₹31,326.28 per month

Benefits:

• Food provided
• Health insurance
• Paid time off

Schedule:

• Night shift

Supplemental Pay:

• Overtime pay
• Quarterly bonus
• Shift allowance

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 6300317532