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Customer Service Representative

Posted on Aug. 25, 2025

  • Full Time

Customer Service Representative

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An Post Insurance Job Advert

Job Title: Customer Service Representative

Location: Athlone

Reporting To: New Business Team Leader

Role: To be responsible for reviewing and processing documentation in relation to new insurance policies.

Benefits:

  • TOIL (Time Off In Lieu)
  • Company Pension
  • Onsite Parking
  • Company Events

Key Areas of Responsibility:

  • Review and process documents in relation to new insurance and renewal policies.
  • Handle inbound and outbound calls to customers who have yet to return documents.
  • Respond to customer’s emails in relation to outstanding documents.
  • Follow up on pending files on a daily basis.
  • Review various cancellation reports and follow up accordingly.
  • Process Account Reconciliations as required.
  • Review various reports on a daily basis to include Out of Sync and Unapplied reports.
  • Ensure Compliance Standards are being achieved.
  • Adherence to all Company policies and procedures.
  • Ensure overall team targets are achieved, to include daily administration processing, monthly cancellations and phone service levels.
  • Liaise directly with customers and other internal departments to resolve any outstanding issues regarding queries and documentation and escalate as appropriate.
  • Assist other areas of An Post Insurance as required.
  • Meet and greet customers in reception with documents for new policies.
  • Responsible for continuous improvement to existing processes and procedures: identify re- occurring issues/queries with the aim to resolve permanently through training, communication and problem solving skills.
  • Document Scanning –required to organise files for onward delivery to Billpost for scanning for staff in Athlone Office.

PERSONAL SPECIFICATION

Essential Requirements

  • Leaving Certificate or Equivalent.
  • Competent in Microsoft Word, Excel, Email and general computer skills.
  • Ability to work on your own and as part of a team.
  • Ability to ensure that excellent Customer Service Standards are maintained at all times.
  • Excellent written and spoken English, Time Management and Attention to detail.
  • Ability to meet tight deadlines and react to situations quickly, efficiently and professionally.
  • Strong Communication and Interpersonal Skills.
  • Execution & “Can do” attitude with an excellent organisational skills and ability to multi task.
  • A willingness to undertake Insurance Exams.
  • Flexibility and willingness to work additional hours during busy periods.

Desirable Requirements

  • Conscientious & Professional.
  • Proven track record working within the Financial Services industry.
  • Fluency in the Irish Language.

Job Types: Full-time, Permanent

Pay: €26,500.00-€27,500.00 per year

Benefits:

  • Bike to work scheme
  • Company events
  • Employee assistance program
  • Employee discount
  • On-site parking
  • Wellness program

Education:

  • Leaving Certificate (preferred)

Work Location: In person


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