Customer Service Representative

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An Post Insurance Job Advert

Job Title: Customer Service Representative

Location: Athlone

Reporting To: New Business Team Leader

Role: To be responsible for reviewing and processing documentation in relation to new insurance policies.

Benefits:

• TOIL (Time Off In Lieu)
• Company Pension
• Onsite Parking
• Company Events

Key Areas of Responsibility:

• Review and process documents in relation to new insurance and renewal policies.
• Handle inbound and outbound calls to customers who have yet to return documents.
• Respond to customer’s emails in relation to outstanding documents.
• Follow up on pending files on a daily basis.
• Review various cancellation reports and follow up accordingly.
• Process Account Reconciliations as required.
• Review various reports on a daily basis to include Out of Sync and Unapplied reports.
• Ensure Compliance Standards are being achieved.
• Adherence to all Company policies and procedures.
• Ensure overall team targets are achieved, to include daily administration processing, monthly cancellations and phone service levels.
• Liaise directly with customers and other internal departments to resolve any outstanding issues regarding queries and documentation and escalate as appropriate.
• Assist other areas of An Post Insurance as required.
• Meet and greet customers in reception with documents for new policies.
• Responsible for continuous improvement to existing processes and procedures: identify re- occurring issues/queries with the aim to resolve permanently through training, communication and problem solving skills.
• Document Scanning –required to organise files for onward delivery to Billpost for scanning for staff in Athlone Office.

PERSONAL SPECIFICATION

Essential Requirements

• Leaving Certificate or Equivalent.
• Competent in Microsoft Word, Excel, Email and general computer skills.
• Ability to work on your own and as part of a team.
• Ability to ensure that excellent Customer Service Standards are maintained at all times.
• Excellent written and spoken English, Time Management and Attention to detail.
• Ability to meet tight deadlines and react to situations quickly, efficiently and professionally.
• Strong Communication and Interpersonal Skills.
• Execution & “Can do” attitude with an excellent organisational skills and ability to multi task.
• A willingness to undertake Insurance Exams.
• Flexibility and willingness to work additional hours during busy periods.

Desirable Requirements

• Conscientious & Professional.
• Proven track record working within the Financial Services industry.
• Fluency in the Irish Language.

Job Types: Full-time, Permanent

Pay: €26,500.00-€27,500.00 per year

Benefits:

• Bike to work scheme
• Company events
• Employee assistance program
• Employee discount
• On-site parking
• Wellness program

Education:

• Leaving Certificate (preferred)

Work Location: In person