Customer Service Representative

Tailor Your Resume for this Job

A-R Perogies is a proud Saskatoon-based company specializing in crafting authentic, high-quality perogies that bring the warmth of tradition to dining tables across the region. With a dedication to quality, flavor, and customer satisfaction, we have become a trusted name in both retail and wholesale markets. As we continue to grow, we remain committed to combining time-honored recipes with exceptional service, ensuring every customer’s experience is as enjoyable as the meals we create.

The Opportunity

We are seeking a Customer Service Representative to join our team in Saskatoon on a full-time, permanent basis. This role is key to maintaining and strengthening our connection with customers, distributors, and partners. As the first point of contact, you will play a central role in building relationships, resolving inquiries, and ensuring that every interaction reflects the values of quality and care that A-R Perogies stands for.

This opportunity is ideal for an energetic, detail-oriented professional who thrives in a fast-paced environment and enjoys delivering service with a personal touch.

Key Responsibilities

• Answer inbound calls, emails, and in-person inquiries with professionalism and courtesy.
• Process customer orders accurately and efficiently, ensuring timely delivery and satisfaction.
• Provide information on products, pricing, availability, and promotions.
• Handle customer feedback, concerns, and complaints with empathy and problem-solving skills.
• Maintain up-to-date customer accounts, records, and order tracking systems.
• Collaborate with production and logistics teams to coordinate order fulfillment.
• Support wholesale and retail clients with tailored solutions to meet their needs.
• Assist with administrative tasks, including invoicing, data entry, and reporting.
• Represent A-R Perogies at community events, tastings, or trade shows as needed.
• Contribute to a positive, team-oriented environment with a focus on continuous improvement.

Qualifications

• Previous experience in customer service, sales support, or administrative roles preferred.
• Strong communication skills with a clear, professional, and friendly demeanor.
• Ability to multitask and stay organized in a fast-paced setting.
• Proficiency with Microsoft Office Suite; experience with order management software is an asset.
• Positive attitude, strong problem-solving skills, and a customer-first mindset.
• Team player with the ability to work independently when required.
• Interest in food, customer relations, or community engagement is an asset.

What We Offer

• A permanent, full-time position with long-term stability.
• A supportive and collaborative team environment.
• Opportunities for professional growth and skill development.
• The chance to represent a respected local brand with deep community ties.
• A role where your work directly contributes to customer satisfaction and company success.

How to Apply

If you are a motivated professional who enjoys helping people and wants to be part of a company built on tradition, quality, and community, we want to hear from you. Please apply directly through Indeed with your resume and a brief cover letter outlining your experience and interest in this role.

Join A-R Perogies and help us share the comfort of tradition and the taste of home with every customer we serve.

Job Types: Full-time, Permanent

Pay: $22.00-$25.26 per hour

Benefits:

• Dental care
• Paid time off
• Tuition reimbursement

Work Location: In person