Find Your Next Job
Customer Service Representative
Posted on Sept. 11, 2025
- Frankfurt Am Main, Germany
- 0 - 0 USD (yearly)
- Full Time
Tailor Your Resume for this Job
Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.
Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles.
Start: Immediately | Full-time
Using plant-based resources, we work together with our customers and partners to develop and offer ingredients that help nourish people better and treat patients more effectively. Each of our ingredients meets unique and essential needs — enabling healthier lives.
You are responsible for the entire “Order Receipt & Handling” process – from order entry and coordination of the supply chain to delivery to the customer, including complaint management. You serve as the “One Face to the Customer,” ensuring smooth operations and the highest level of customer satisfaction through your dedication.
- You take full ownership of order management: from receiving and entering complex customer orders to processing and tracking open deliveries, including proactive feedback to customers.
- You handle complaints and returns in a solution-oriented and efficient manner.
- You work closely with Supply Chain, Planning, Production, Sales, and Logistics to ensure smooth order processing.
- You actively contribute to achieving Customer Service goals and play a key role in continuously optimizing our processes.
- You regularly analyze customer-related delivery performance and communicate directly with customer contacts.
- You identify areas for improvement and implement them in collaboration with internal and external partners.
- You take charge of troubleshooting complex cases and find pragmatic solutions, always with the goal of achieving the highest level of customer satisfaction.
- Completed commercial training (e.g., freight forwarding clerk, wholesale and foreign trade clerk, or industrial clerk); a bachelor's degree in business administration or Logistics is a plus
- Professional experience in Customer Service, Logistics, or Supply Chain — ideally in an international environment
- Hands-on experience using SAP systems and good knowledge of MS Office
- Fluent in German and English; additional languages are a plus
- Enjoy working as part of a team
- A dynamic and inspiring workday filled with diverse tasks that keep things interesting and meaningful
- A supportive, energetic team that values collaboration, celebrates success, and has your back
- Tailored learning and development opportunities to help you grow, professionally and personally, with exciting career paths across the global Roquette Group
As we continue to grow, Roquette understands that to be successful we must always be inclusive in our approach.
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
Glanua
Process Commissioning Engineer- (Cork) (Galway)
Role: Commissioning Process Engineer Location Base: Cork / Loughrea / Navan Regional Office with co…
Full Time | Cork, Ireland
Apply 1 day, 19 hours ago
Glanua
Process Scientist- (Cork) (Galway)
Role: Process Scientist Location Base: Cork / Loughrea / Navan Regional Office with covering Multip…
Full Time | Cork, Ireland
Apply 1 day, 19 hours ago
Glanua
Civil Project Manager- (Cork)
Role: Civil Project Manager Location Base: Ballincollig Regional Office covering our Project throug…
Full Time | Cork, Ireland
Apply 1 day, 19 hours ago
Hitachi Energy
Quality And Continuous Improvement Manager
About Us Are you ready for a new exciting challenge? Does the above description sound like you? W…
Full Time | Vaasa, Finland
Apply 1 day, 19 hours ago
ChampionX
Oilfield Chemical Service Representative
ChampionX, has an immediate need for an Oilfield Chemical Service Representative located in Red Dee…
Full Time | Red deer, Canada
Apply 1 day, 19 hours ago
RG Henderson
Hydrid Role - Customer Service Representative And Warehouse Associate
About Us RG Henderson- Customer Service Representative RG Henderson, a division of Heritage Food Se…
Full Time | London, Canada
Apply 2 days, 19 hours ago
Rockwell Automation
Customer Care Advocate
Rockwell Automation is a global technology leader focused on helping the world’s manufacturer…
Full Time | Dl, India
Apply 2 days, 19 hours ago
City of Riverside
Engineering Aide - Major Projects
The Position The City of Riverside, Public Utilities Department (RPU) is accepting applications for…
Full Time | Riverside, United States of America
Apply 2 days, 21 hours ago