Customer Service Representative

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Pipe Wrench, LLC is looking for a customer service representative to join our team in our Knoxville office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

Who We Are

At Pipe Wrench Plumbing, Heating and Cooling, we keep on growing because we only hire the best, and our customers love us for it. Established in 1996 here in Knoxville Tennessee, Pipe Wrench has consistently been ranked the best plumbing company and top workplace in the greater Knoxville area. You might have seen our trucks and our advertising, but what you don’t know is what it’s like to be a part of a team that feels like a family. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay at Pipe Wrench because they find a fulfilling career, room to grow, and opportunities to excel.

Why Join Pipe Wrench?

Competitive Pay

• Our high-performing Reps have the ability to earn upwards of $40k annually.

New Hire Financial Incentives

• Potential Sign-On Bonus and/or Relocation Packages Available.
• Referral bonuses available

Work Life Balance

• Pipe Wrench fosters an environment that values both professional excellence and personal well-being.
• We offer generous paid time off for sick and personal days along with holidays.

Medical Insurance

• We provide 100% employer-paid medical insurance for you and your family. Plus, we offer additional coverage options, including dental, life, and short- and long-term disability insurance.

401(k) Plan

• Secure your future with our 401(k) plan, which includes 100% employer matching on contributions up to 6%.

Paid Training

• Weekly customer service and technical training, additional offsite specialty training offered.

Transportation

• Company supplied vehicle with option to take truck home at night.

The Best Tools

• New Technology, including iPad and access to integrated Software.

Our Core Values at Pipe Wrench Plumbing, Heating and Cooling

• Teamwork, Integrity, Focus, Performance, Forward Thinking, Respect

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests, and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic.
• Track interactions in CRM - Record customer interactions in internal system for cross-functional awareness and relationship development.

Requirements:

• 1-2 years of proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above-and-beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person