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Customer Service Representative

Posted on Sept. 13, 2025

  • Part Time

Customer Service Representative

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Replay Message Centre provides answering services 24 hours a day, 7 days a week. You will be responsible for helping customers by taking complete and accurate messages that need to be dispatched to our clients. This is a fast paced environment that requires sociability, cordiality, and respect.

This is a part-time position to start. The shifts may vary between: 6am-2pm, 7am-3pm, 8am-4pm, 12pm-8pm, 1pm-9pm or 2pm-10pm.

Responsibilities:

  • Handle high volume of telephone calls and work in a fast paced environment
  • Able to learn dispatch application
  • Document and update customer records based on interactions
  • NO cold calling/sales

Qualifications:

  • Previous experience in customer service
  • Must be cordial, energetic and customer-focused
  • Active listening skills
  • Have good spelling and grammar
  • Ability to work as a team player
  • Type 30 words per minute
  • Ability to build rapport with clients
  • Positive and professional demeanor
  • Computer skills and knowledge of Microsoft.
  • Excellent written and verbal communication skills
  • Ability to prioritize, multitask and thrive in a fast paced environment
  • Availability MUST include holidays and weekends

Job Types: Part-time, Permanent

Pay: From $18.00 per hour

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Vision care

Work Location: In person


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