Customer Service Representative

We are looking for a Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our corporate location. Your love of the automotive industry, cars in general and dealing with the public coupled with your commitment to delivering the highest level of customer service, while overcoming day to day obstacles will ensure your ultimate success as a Service Advisor.

Your Key Responsibilities

• Own providing exceptional customer service to our valued clients by exceeding their needs and expectations
• Answering incoming phone calls and inquires related to vehicle servicing
• Meet and greet customers arriving for service appointments
• Create quotes and work orders for vehicle repairs
• Consult with automotive technicians regarding required repairs and or maintenance work and provide repair options to our clients including providing clients with in-depth information about available service and parts options
• Provide the clients with regular information and updates regarding the status of vehicle repairs
• Complete and close repair orders
• Review the repair order and service performed with the client after the service has been completed
• Manage auto glass customer insurance conversion & submission process

Requirements Skills and Experience:

• Minimum of 1 year experience in a Service Advisor role required
• Automotive knowledge
• An exceptional customer experience
• Ability to thrive in a fast-paced environment with many priorities
• Exceptional communication and interpersonal skills
• Must be able to remain calm when customers and/or situations are not
• Experience and desire to work with technology (MS Word, Excel and e-mail)

Our employees are our top priority. We strive to attract, develop and retain the best technicians and customer service personnel. We are committed to employment equity and the diversity of our community by creating an inclusive work environment.

If you recognize yourself in this description, we'd love to meet you!

Education

• High School Diploma or better