Customer Service Representative / Franz Josef Glacier Guides

Location: Franz Josef | Permanent/Full time | Unbeatable Work Location

Kia ora! Ready to turn customer service into an adventure?

Do you have a knack for making people feel welcome? Want to work for Ngāi Tahu Tourism, one of Aotearoa's largest and most respected tourism operators? This is your chance to be part of something truly special—guiding visitors on their journey to one of New Zealand's most breathtaking locations.

At Franz Josef Glacier Guides, we're more than just a front desk—we're the first step in an unforgettable experience. Manaakitanga (hospitality) is at the heart of everything we do, and we treat our guests and team like whānau. If you're passionate about creating incredible customer experiences, we'd love to hear from you!

What we're looking for:

• A warm, friendly personality that makes people feel at home
• A minimum of 12 months' experience in customer service or retail
• Someone who thrives in a diverse team environment
• A cool head under pressure (because glaciers and bookings move fast!)
• Availability to work weekdays, weekends, and public holidays
• A willingness to learn about Ngāi Tahu culture and history

What's in it for you?

• Competitive pay - because great work deserves great rewards
• Accommodation options - so you can settle in stress-free
• Personal development & excellent training - grow your skills and career
• An unbeatable location - work where others holiday!

Join the adventure!
If "Kia ora and welcome to Franz Josef Glacier" rolls off your tongue, haere mai! Click apply now—we're reviewing applications as they come in.

Apply now and be part of something extraordinary!

You must be legally entitled to work in New Zealand to apply for this role.

Health and safety is super important and this is part of how we keep you, our team and our customers safe. So before starting with us, you'll go through a range of checks, including drug and alcohol testing.

Find out more about us: www.ngaitahutourism.co.nz