Customer Service Representative - Freight Forwarding

Vanguard Logistics are currently seeking an industry experienced Customer Service Representative to join our Brisbane team. The successful candidate will have prior experience in international freight forwarding, preferably in import customer service however if you’re from an operations background and looking for a change, training can also be provided.

ABOUT VANGUARD

VANGUARD LOGISTICS has been "making it fit to ship" and leading the less-than-container load (LCL) ocean shipping industry for over 40 years. Our 3,300+ shipping experts in local offices are passionate about delivering superior service to our customers around the globe. We know how to maximise space for the most efficient and fastest-possible shipping. But our services aren’t limited to LCL or even to ocean freight. Our range of products and services delivers end-to-end and door-to-door solutions for all of our customers' shipping needs - be they Ocean, Inland, Air or in the Warehouse. Today, we are the world’s premier LCL ocean freight t consolidator, and we’re still pushing boundaries.

ABOUT THE ROLE

As the Customer Service Representative, you will be required to provide the highest level of Customer Service and ensure all options are researched to establish maximum profitability when preparing quotations and arrange import and export shipments on behalf of customers.

Essential duties & responsibilities as follows:

• Quoting Clients
• Liaising with overseas offices to arrange movement of customers shipments
• Creating and distributing order tracking reports
• Creation and distribution of customer import tariffs
• Provide support to Business Development Managers as needed
• Providing operations with required documents and rates
• Arranging third party shipments

WHATS REQUIRED

• Demonstrated experience in international freight forwarding customer service and/or operations
• Strong relationship building experience with excellent communication skills, both written & verbal
• Ability to work autonomously and within a team environment
• Well organised with the ability to multitask
• High level attention to detail & problem-solving skills

WHY VANGUARD?

We are an industry stalwart and a true innovator. We work with our customers to make doing business easier and more profitable. We are a values-driven organisation with an objective to sustain sector leadership, always with the aim to create Happy Customers, Happy People, Happy Shareholders and Happy Society. Day-to-day, we work together to take care of our customers and each other, challenging ourselves to exceed our goals, and thinking ahead to anticipate our customers' future needs.

We set the standard. Come join us → we're looking for people just like you!

Salary will be discussed on application and the preferred applicant for this job will be asked to consent to a police check. People with criminal records are not automatically barred from applying for this job. Each application will be considered on its merits.

Please note only successful candidates will be contacted.

Job Type: Full-time

Pay: $65,000.00 – $75,000.00 per year

Schedule:

• Monday to Friday
• No weekends

Work Location: In person