Customer Service Representative (Full Time)

Immediately hiring! We are now seeking passionate, energetic and motivated people, like you, to join our growing Avis Budget Group enterprise. We’ll help you reach your full potential by developing, encouraging and rewarding you in a friendly and empowering sales environment.

• 5 Weeks of Annual Leave
• Work-Life Balance (4 & 5 day working weeks)
• Supportive, friendly, and caring culture
• Large & stable organisation
• Full training provided

About the Role

In this role you will be the face of our brand! You’ll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

What you’ll do

• Establishing customer car rental needs by actively listening
• Review in detail ABG’s various add on’s and services as to determine what may best suit the customer
• Communicate rental procedures and guidelines effectively
• Complete rental bookings in a timely, efficient and accurate manner
• Answering customer questions and inquiries

Perks you’ll get

• Hourly pay + loadings + commission incentives
• Free Staff Parking
• Wellbeing programme incl. life insurance + discounted health insurance + superannuation options
• Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much more
• Employee discounts on car rentals across Avis Budget Group
• Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing
• Full training provided to help you achieve your goals & reach your potential

What we’re looking for

• Applicants must have a full and valid driver’s licence
• This is a full time position and requires availability to work on a rotational roster that includes evenings, weekends and public holidays
• Ability to work in a fast paced environment while delivery exceptional customer service
• Previous experience within retail, hospitality, customer service or similar roles
• Ability to follow procedures and adhere to company guidelines and standards
• Comfortable learning and using various computer systems to accurately input rental information

Who we are 

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. 

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. 

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. 

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions.

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.

Job Type: Full-time

Pay: $25.80 per hour

Expected hours: 38 per week

Benefits:

• Employee discount
• Employee mentoring program
• Professional development assistance
• Referral program

Schedule:

• 10 hour shift
• 8 hour shift
• Shift work

Supplementary Pay:

• Commission
• Overtime pay
• Penalty rates
• Performance bonus

Work Location: In person