Customer Service Representative-General Insurance

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Help people move forward.

At DND Insurance, we help Albertans get back on the road after a DUI or IRS Fail. Every day, we work with people who are going through a difficult chapter in their lives, and our job is to make the process simple, clear, and stress-free.

We’re a family-owned insurance brokerage that has proudly served Alberta for over a decade. With 600+ five-star Google reviews and a proud partnership as a Provincial Sponsor of MADD Canada, we’ve built our reputation by treating every client with professionalism, compassion, and respect.

If you genuinely enjoy helping people, love providing outstanding customer service, and want to be part of a close-knit team that cares about doing things the right way, we’d love to meet you.

What You’ll Do

• Answer incoming phone calls and assist clients with their insurance needs.
• Process policy changes, renewals, payments, and endorsements.
• Respond to emails and follow up with clients promptly.
• Work closely with insurance companies and our internal team.
• Keep client files accurate and organized.
• Deliver exceptional customer service on every interaction.
• Help clients understand the insurance process with patience and professionalism.

What We’re Looking For

• Friendly, positive, and professional attitude.
• Excellent communication and customer service skills.
• Strong attention to detail.
• Organized and dependable.
• Comfortable using computers and learning new software.
• Able to multitask in a fast-paced environment.
• Alberta General Level 1 Insurance Licence is an asset (or willingness to obtain).

What We Offer

• Monday–Friday schedule (no evenings or weekends).
• Competitive salary.
• Paid training and ongoing professional development.
• Opportunities for advancement within a growing company.
• Supportive, family-oriented team culture.
• The opportunity to make a real difference in people’s lives every day.

Why DND Insurance?

Our clients consistently tell us that we treat them with kindness, respect, and genuine care during one of the most stressful times in their lives. We don’t believe in judgment—we believe in solutions.

If you’re looking for more than just another customer service job and want to build a meaningful career with a company that values people first, we’d love to hear from you.

Apply today and become part of a team that’s helping Albertans move forward every single day.

Pay: $25.00-$40.00 per hour

Benefits:

• Casual dress
• Dental care
• Flexible schedule
• On-site parking
• Profit sharing
• Tuition reimbursement
• Vision care

Work Location: In person