Customer Service Representative- Membership Services

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About Us

Richmond Hill Country Club is a leading private club offering top-tier fitness, wellness, recreation, and hospitality experiences in a vibrant, family-friendly environment. We pride ourselves on exceptional member service and a strong sense of community.

Position Summary

Membership Services is a hybrid role combining relationship-based membership sales, member engagement planning, and administrative support. This is an ideal role for someone who enjoys connecting with people, organizing details, and being part of a high-performing, member-focused team.

Note: This is not a commission-based sales role. We are looking for service-minded professionals, not high-pressure closers.

Key Responsibilities

Member Engagement & Lifestyle Planning

• Meet with new and existing members to understand their needs and recommend personalized lifestyle plans across fitness, tennis, swim, dining, and junior programs
• Conduct tours and onboarding sessions with new members
• Stay current on all club programming and assist with member registration or waitlists as needed
• Monitor member engagement levels and follow up proactively to encourage participation and renewals

Membership Sales (Non-Commission)

• Respond to inquiries from prospective members via phone, email, or walk-ins
• Guide prospects through the membership options and assist with sign-up and onboarding
• Represent the Club at events, open houses, and outreach campaigns
• Track new member leads, referrals, and conversion metrics for reporting purposes

Administrative Support

• Handle incoming phone calls and emails related to membership, renewals, and club programming
• Prepare and send renewal letters, follow-up emails, and onboarding documentation
• Maintain accurate records in the club CRM and ensure all member files are up to date
• Generate regular sales and engagement reports for management
• Assist with administrative tasks related to events, promotions, and seasonal campaigns

Qualifications

• 2+ years of experience in hospitality, recreation, wellness, customer service, or member services
• Strong administrative and organizational skills
• Excellent verbal and written communication abilities
• Warm, engaging interpersonal style with a genuine interest in helping others
• Comfortable with basic reporting, scheduling systems, and CRM platforms (e.g., Excel, Jonas, Mindbody, or similar)
• Able to work flexible hours, including evenings and weekends as needed

What We Offer

• A supportive, community-oriented work culture
• A non-commissioned sales environment focused on quality over quotas
• Competitive salary and full access to club amenities and wellness perks
• Opportunities for growth across multiple departments

Job Types: Permanent, Full-time

Pay: From $20.00 per hour

Benefits:

• Casual dress
• Discounted or free food
• On-site gym

Work Location: In person