Customer Service Representative – Plastics Manufacturing

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About Us

Westlake Plastics Company is a global leader in extrusion and compression molding technologies for high-performance thermoplastics. For over 70 years, we've built our reputation on innovation, customer collaboration, and product excellence.

Why Join Us?

We offer a dynamic work environment where your contributions directly impact customer satisfaction and business growth. With a hybrid work option, competitive benefits, and a supportive team culture, this is more than a job, it’s the ultimate career opportunity!

Position Summary

As a Customer Service Representative, you’ll be the primary point of contact for our customers, ensuring a seamless experience from inquiry to delivery. You’ll also play a key role in supporting sales efforts by identifying opportunities, nurturing relationships, and helping drive revenue growth. Experience in plastics or polymers is essential. Northeastern / Southeastern PA area

Key Responsibilities

Customer Service Engagement and Issue resolution

· Respond to inquiries via phone, email, and other channels with professionalism and accuracy.

· Provide detailed product information including specifications, pricing, and availability.

· Build and maintain strong relationships with existing and prospective customers.

· Address complaints and escalate complex issues as needed.

· Work with quality and production teams to resolve product discrepancies.

Order Management

· Process orders using our ERP system.

· Coordinate with production, inventory, and logistics to ensure timely fulfillment.

· Keep customers informed about order status and shipping updates.

Sales Support & Lead Development

· Collaborate with the sales team to identify potential upselling and cross-selling opportunities.

· Assist in preparing quotes, proposals, and follow-ups.

· Monitor customer buying patterns and suggest relevant products or services.

Documentation & Reporting

· Maintain accurate records in our CRM system.

· Generate reports and analyze customer service and sales metrics.

Continuous Improvement

· Suggest process enhancements and contribute to best practices.

· Stay current on industry trends and product knowledge.

Qualifications and skills

· High school diploma required; associate or bachelor’s degree preferred.

· 2+ years in customer service or inside sales, ideally in manufacturing or industrial settings.

· Plastics or polymer industry experience is required.

· Strong communication and organizational skills.

· Proficiency in CRM, ERP systems, and Microsoft Office.

· Ability to multitask, solve problems, and support sales initiatives.

Work Environment & Schedule

Primarily office-based with occasional visits to the production floor.
Hybrid schedule available after onboarding and training period.
Standard 8-hour day shift.

Compensation & Benefits

Salary: $50,000–$60,000 annually, based on experience.

· Benefits include:

· Medical, dental, vision, and prescription coverage

· Employer-matched 401(k)

· Paid time off, vacation, and your birthday off

· Nine paid holidays

· Professional development opportunities

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Inside sales: 2 years (Required)

Work Location: Hybrid remote in Lenni, PA 19052