Customer Service Representative (Temporary Contract – 2–3 Months)

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We are currently seeking an experienced and customer-focused Customer Service Representative to join our team on a temporary 2–3 month contract.
This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys helping customers, and can confidently manage enquiries across multiple channels. You will play a key role in delivering an excellent customer experience by supporting customers via phone, email, and live chat.

Key Responsibilities

• Respond to customer enquiries via phone, email, and live chat in a professional and timely manner
• Assist customers with order queries, product information, and general support requests
• Deliver a high standard of customer service and ensure a positive customer experience at every interaction
• Maintain accurate customer records and update support tickets within internal systems
• Work closely with the wider team to resolve customer issues efficiently and effectively

Requirements

• Previous customer service experience is essential
• Excellent written and verbal communication skills
• Strong organisational skills and attention to detail
• Ability to work efficiently in a busy, fast-paced environment
• A proactive attitude and ability to learn quickly
• Experience in ecommerce is a plus
• Experience with Zendesk, Gorgias, Shopify, or similar customer service / ecommerce platforms is an advantage

Role Details

• Contract: Temporary (2–3 months)
• Location: Office-based
• Hours: Monday to Friday, 9:00am – 5:00pm

Job Type: Part-time

Pay: €14.00-€16.00 per hour

Benefits:

• On-site parking

Application question(s):

• Which customer support or ecommerce platforms have you used? (e.g. Zendesk, Gorgias, Shopify, or similar)
• Are you able to work fully on-site, 5 days a week (Monday–Friday) at our Dublin office?

Experience:

• Customer service: 1 year (required)

Language:

• English fluently (required)

Work Location: In person