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Customer Service Scheduler

Posted on May 22, 2026

Milton, Australia
0 - 0 USD (yearly)

Full Time

Customer Service Scheduler job opportunity

Holcim is the leading partner for sustainable construction, creating value across the built environment from infrastructure and industry to buildings. Headquartered in Zug, Switzerland, Holcim has more than 45,000 employees in 43 attractive markets - across Europe, Asia Pacific, Latin America, Middle East & Africa. Holcim offers high-valued end-to-end Building Materials and Building Solutions, from foundation and flooring to roofing and walling - powered by premium brands including, ECOPact(R) low-carbon concrete and ECOPlanet(R) low-carbon cement.

Holcim Australia and New Zealand is a leading supplier of cement, aggregates, ready-mix concrete, and engineered pre-cast concrete solutions. Our proud history began in 1901 in Australia and 1888 in Aotearoa New Zealand.

Holcim is certified as a Top Employer 2026 by the Top Employers Institute, recognising our commitment to creating a workplace where people thrive.

Holcim People

Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

Concrete Allocator/Scheduler/Customer Service Position

Join our concrete business based in our Milton Office and be part of a fast paced and dynamic team environment where you are key to ensuring our quality products are scheduled efficiently and delivered on time.

Your core responsibilities will be -

Provide exceptional customer service
Assist to schedule and allocate jobs effectively in line with customer and business requirements
Ensure work is allocated to maximize truck utilization and minimize logistics costs
Be the key liaison bringing stakeholder requirements together in an effective schedule where customer service, allocators, plants, logistics and customers are all across the plan, any changes and are working together to ensure deliveries and jobs are executed smoothly and in a cost effective manner
Adjust schedules to accommodate changing customer or business needs
Effectively problem solving when issues impacting schedule and delivery arise
Demonstrate exceptional communication skills to manage all stakeholder requirements and expectations

The skills and experience you will need to do this role well -

Previous experience in customer service/scheduling/allocating or logistics administration
Able to effectively problem solve in a fast paced environment
Exceptional communication skills
Able to effectively plan and organise actions, bringing together a range of stakeholder requirements
Able to exercise judgment to make effective decisions
Able to work to tight deadlines and adjust plans and schedules
Able to think proactively
Excellent ability to build stakeholder relationships

In addition, you must hold valid Australian work rights with no limitations on hours or duration of employment. You will also be required to successfully complete a pre-employment medical including a functional assessment as well as a drug and alcohol screening.

Why join Holcim?

At Holcim we offer an inclusive environment, where our people feel comfortable bringing their authentic self to work. We offer a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster. Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce. We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability or age. People are treated fairly at work - respecting and supporting human rights and non-discrimination.This is rooted in the values and standards set out in the Holcim Code of Ethics.

If this is a role you feel you'd add value to, and a company you'd love to learn and grow in, please apply now!

Holcim will not accept unsolicited resumes from third party recruiting agencies in response to job postings.

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