Customer Service Solutions Officer (Part-Time)

How will you CONTRIBUTE and GROW?

To handle and manage customers' specific requirements for invoice submission:

1. Print invoices, debit notes and credit notes from system daily, weekly and monthly for dispatch to customers.
2. Submit invoices based on customers' specific requirements to facilitate payment.
3. Enter invoice data in various customers' web portals for submission of e-invoices.

Handle customers enquiries and requests relating to invoices:

1. Handle customers enquiries and requests and resolve invoice discrepancies to facilitate company's collection goal is met.
2. Identify reasons for wrong invoicing and propose corrective actions to reduce number of credit notes.
3. Liaise with various stakeholders to resolve invoicing issues.

Perform cylinder reconciliation:

1. Compile and consolidate the cylinder holdings of customers' various distribution points to provide accurate report for reconciliation against stock count results and rental invoices.
2. Liaise with various stakeholders and perform cylinder holding adjustments or bill for lost cylinders if required.
3. Raise ADO to adjust cylinder holding based on stock count results

Other duties:

1. Sort and compile DO images to Iron Mountain for DO to be imaged for our uploading in Gideons system.
2. Follow-up on system UAT and system related issues.
3. Manage and maintenance of e-mail address for sending of e-statements and e-invoices to customers.
4. Support various ROC/Commercial/Operations collaborated projects eg. CFD implementation, e-invoice conversion and etc.
5. Update customers feedback in BAR+360 CFD
6. Participate in annual stock count.
7. Provide back up for dept colleague during absence.
8. To perform any other duties as & when required of you by the company that such duties are relevant to your grade and within your
capacity to perform.

Are you a MATCH?

• Candidates with prior customer service experience in other businesses and operations may be considered as well.

• Possesses a customer service mind set and is able to empathies with customers and quickly grasp the issues they’re facing.

• Team player, IT savvy (Gideons system for invoice management)

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.