Customer Service Specialist

Are you a solution oriented person? Do you have a passion for helping people? Do you work in a call center and want to transition into a position with a more personal approach? Come join our team!

Amatrol is looking for an experienced customer service specialist with strong critical thinking skills, excel experience, and excellent attention to detail. In this position you’ll be working with a wide range of departments and providing support for our educational customers. Unlike a call center, you will work through each customer case from start to completion and creating customer quotes.

What will you be doing?

· Answering phone calls and emails to assist our customers with questions or issues with our products or services.

· Building relationships with our repeat customers, as you will be the first contact when they have questions.

· Investigating and solving problems to ensure any issues get resolved.

· Logging customer concerns, actions to resolve, and feedback at completion.

· Creating customer quotes.

How do you get the job?

· Customer Service Mindset.

· Friendly communication and interaction style.

· Attention to detail with strong organizational skills.

· Microsoft Office skills: Excel, Word, Outlook Calendar, etc.

· Two-year degree a plus.

What is life like at Amatrol?

• We’re committed to you being happy inside and outside of work. We offer paid holidays, paid time off (PTO) and no required weekends so you can rest and spend time with your family and hobbies.
• We like to have fun! We have employee lunches, ice cream days, treat cart days, a Christmas luncheon, and other events that allow us to enjoy life and bond as a team.
• You will be part of something special. Amatrol is a long-standing family-owned business since 1981. We design and build training systems that help people learn the skills needed to get better jobs.
• Hear what our employees say about working at Amatrol: https://youtu.be/Z8KximAKZ6A
• We offer opportunities to advance your career within our company.
• You will be part of a team – not just a number in a big company.

We offer:

• Seven Paid Holidays.
• Generous PTO (Paid Time Off) Plan with 120 hours (3 weeks) accrued your first year. It grows the longer you stay with us, reaching up to 5 weeks per year!
• Free access for our full eLearning library equivalent to Ivy Tech courses.
• Opportunity to advance your skills AND your pay!
• Medical, Vision and Dental Insurance at affordable rates.
• Company paid Life Insurance and Short Term Disability.

What does Amatrol do?

Amatrol designs, develops and manufactures technical training systems, highly interactive eLearning, hands-on simulators, and more to train tomorrow’s global workforce for many diverse industries such as manufacturing, oil and gas, packaging, etc. Colleges, universities, and high schools as well as companies use our made-in-the-USA products to teach individuals technical and workplace skills ranging from entry level basic technical skills to advanced technology troubleshooting for both degree and certification preparation.

About our Companies:

Amatrol designs, develops and manufactures technical training systems, highly interactive eLearning, hands-on simulators, and more to train tomorrow’s global workforce for many diverse industries such as manufacturing, oil and gas, packaging, and more. Colleges, universities, and high schools as well as companies use our made-in-the-USA products to teach individuals technical and workplace skills ranging from entry level basic technical skills to advanced technology troubleshooting.

DAC Worldwide is a US-based world leader in technical training solutions. For over 35 years DAC Worldwide has been helping maintenance departments, training professionals, vocational educators, and workforce development specialists with realistic, hands-on training systems.

Bayport Technical specializes in building trainers, working industrial demonstrators, glass and acrylic training models, and customized training equipment primarily in the areas of instrumentation and process control. Located in the heart of the refining and chemical processing center of the world along the U.S. Gulf Coast in La Porte, Texas, we are fully equipped for research, manufacturing and special production needs.

Please Note: In order to be considered for this position, candidates must submit a current, chronological resume showing all work experience.

Please contact Human Resources if you need any accommodations during the job application process due to a disability. Amatrol, Inc. is an Affirmative Action/Equal Opportunity Employer.

*This position is not eligible for placement by external recruiting firms or staffing agencies.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• Do you have experience creating customer quotes?

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Required)
• Microsoft Outlook Email: 2 years (Preferred)

Ability to Relocate:

• Jeffersonville, IN 47130: Relocate before starting work (Required)

Work Location: In person