Customer Service Specialist - Part-Time

FORT VALLEY STATE UNIVERSITY (FVSU), a state and land-grant institution of the University System of Georgia, invites applications for the position of Customer Service Specialist - Part-Time.

Fort Valley State University, the only 1890 land-grant university in Georgia, is a comprehensive institution that provides an education to over 2,800 students including graduate students. The university is located in the town of Fort Valley in Peach County, the original site of the state's peach industry. Its 1,365-acre (5.52 km2) campus is Georgia's second-largest public university in area.

Fort Valley State University is an affirmative action, equal opportunity institution and does not discriminate against applicants, students, or employees on the basis of race, gender, ethnicity, national origin, sexual orientation, religion, age, disability, or marital or veteran status.

JOB SUMMARY:

The Customer Service Specialist is responsible for answering inbound calls, providing accurate information, and transferring calls to the appropriate offices and university stakeholders.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Provide FVSU stakeholders with specific information regarding areas being serviced (financial aid, admissions, registrar, bursar, and/or housing).
• Work as a team with other office team members.
• Properly document all concerns provided during phone calls.
• Always maintain professionalism in every telephone conversation.
• Maintain an active working knowledge of the university's mission, goals, academic curriculum, student programs, and campus life.
• Convey current information on events taking place on the University's campus in an intelligent and friendly manner.
• Always speak positively about Fort Valley State University.

QUALIFICATIONS:

• High School Diploma.
• One (1) year of relevant customer setting experience.
• Motivated and Enthusiastic.
• Reliable and Punctual.
• Honest and Cooperative.
• Must have strong verbal and written communication skills and must be able to speak clearly.
• Use appropriate grammar and pronunciation.

SKILLS/EXPERIENCE PREFERRED:

• Professional and/or volunteer experience working directly with the public.
• Experience or training in sales, marketing, fundraising or public relations
• Ability to organize and present facts in a concise and persuasive manner.
• Ability to record data accurately.
• Ability to work in a Microsoft Windows environment.

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.