Customer Service Supervisor - Logistics & Transportation

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Logistics Coordinator Supervisor – Transportation & Retail Operations

Location: Halton Hills / Milton, Ontario
Job Type: Full-Time
Schedule: Day shift (flexibility required based on operational needs)
Department: Transportation
Reports To: Assistant Terminal Manager

About QRC Logistics

QRC Logistics is a proudly Canadian, family-owned transportation and logistics company with deep roots in the Greater Toronto Area. What began as a small courier operation handling rush pickups and deliveries has grown into a national, full-service logistics provider.

Today, QRC Logistics offers an integrated “one-stop-shop” solution for our customers, including:

• Cartage services with 5-ton tailgate-equipped trucks (LTL freight)
• Full trailer load (FTL) transportation
• Overnight delivery services for less time-sensitive freight
• Time-critical rush delivery solutions
• Warehouse storage, cross-dock, and full pick-and-pack operations
• A nationwide terminal network across all major Canadian centres
• Specialized expertise in retail distribution

Our customers benefit from real-time shipment and inventory visibility through advanced Transportation Management Systems (TMS) and Warehouse Management Systems (WMS), reinforcing our commitment to accuracy, accountability, and service excellence.

At QRC Logistics, our core values—innovation, flexibility, responsiveness, and accountability—guide everything we do. We are committed to developing strong leaders and providing opportunities for growth within our organization.

Position Summary

We are currently seeking a motivated and experienced Logistics Coordinator Supervisor – Transportation & Retail Operations to lead and support our Logistics Coordinator team.

This role provides day-to-day leadership and operational oversight for coordinators supporting both transportation and retail delivery functions. The Supervisor will play a key role in ensuring operational efficiency, maintaining service standards, managing escalations, and supporting team performance.

The successful candidate will work closely with Dispatch, Warehouse, Drivers, and Management to ensure seamless coordination and delivery execution while fostering a positive and accountable team environment.

Key Responsibilities

• Lead, coach, mentor, and support a team of Logistics Coordinators
• Assign, prioritize, and balance daily workloads to meet operational deadlines and service commitments
• Act as the primary point of escalation for delivery issues, service failures, and customer concerns
• Oversee track-and-trace activities, ETA management, and proactive communication with customers and internal teams
• Ensure accuracy and compliance of shipment documentation, including BOLs, PODs, and system entries
• Support and oversee OS&D investigations and freight claims resolution
• Monitor operational performance and identify trends, risks, and areas for improvement
• Ensure adherence to company SOPs, customer requirements, and operational procedures
• Collaborate closely with Dispatch, Warehouse, and Management teams to resolve operational challenges
• Support continuous improvement initiatives to enhance efficiency and service quality
• Assist with training and development of Logistics Coordinators
• Provide regular updates and operational feedback to management

Required Qualifications & Skills

• 3–5 years of experience in logistics, transportation, or supply chain operations
• Previous experience in a lead, senior, or supervisory capacity is considered a strong asset
• Strong understanding of transportation coordination and retail delivery operations
• Experience handling escalations, service recovery, and customer communication
• Working knowledge of Transportation Management Systems (TMS) and Warehouse Management Systems (WMS)
• Experience with TruckMate or similar transportation software is an asset
• Excellent leadership, communication, and organizational skills
• Strong problem-solving and decision-making abilities
• Ability to manage multiple priorities in a fast-paced environment
• High level of accuracy and attention to detail
• Strong customer service orientation
• Ability to work independently and collaboratively within a team

Education

• Minimum High School Diploma or equivalent required
• Post-secondary education in Logistics, Supply Chain, Business, or related field is considered an asset

Performance Expectations

• Demonstrates leadership, professionalism, and accountability
• Supports and develops team members to achieve operational success
• Maintains high standards of accuracy and service quality
• Communicates effectively with internal teams and customers
• Supports and upholds QRC Logistics’ Mission, Vision, and Values

Why Join QRC Logistics?

• Full-time, stable employment
• Leadership opportunity within a growing organization
• Supportive and team-oriented work environment
• Opportunity to develop leadership and operational management skills
• Exposure to integrated transportation and retail logistics operations
• Career growth and advancement opportunities

Equal Opportunity & Accessibility Statement

QRC Logistics is an Equal Opportunity Employer. Employment decisions are made without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected under applicable legislation.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), QRC Logistics is committed to providing accommodations throughout the recruitment and selection process. Applicants requiring accommodation are encouraged to advise Human Resources.

Job Type: Full-time

Pay: $70,000.00-$80,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Work Location: In person