Customer Service/Call Center Specialist Remote Full-Time/Part-Time

Norton Lilly International is one of the leading providers of services in the shipping, logistics, and marine service industry within the United States, including Hawaii and Puerto Rico, Canada, Panama, Mexico, Pacific Islands of Guam and Saipan, Trinidad, Barbados and Caribbean ports.

John Norton established Norton & Co. in 1841, and we have since sprouted into the most reliable and longest-running ship agency in America. For over 180 years, our clients have depended on us to come through for them time and time again.

Now Norton Lilly International, we have grown our modest roots into a dense, embedded network crisscrossing the Western Hemisphere, from Canada to Panama and Guam to the Caribbean. There is simply no replacement for our veteran perspective when it comes to success in professional maritime industries.

Seeking a Customer Service / Call Center Specialist with basic accounting knowledge, a proactive attitude, and a willingness to learn and grow. Must have strong analytical skills, a commitment to excellence, high standards, and be organized, detail-oriented, and customer-focused. Should be able to learn quickly, work independently, multitask, and deliver accurate results.

Job Responsibilities:

• Answer calls and resolve customer inquiries

• Record issues and resolutions

• Maintain reliability and strong attendance history

• Work collaboratively with team members and management to achieve department goals and meet service level objectives

• Escalate urgent customer concerns promptly

• Mortgage loan or banking experience preferred

Experience / Training:

• Minimum of 6 months in a call center, financial services, or similar specialist role

Skills & Abilities:

• Passion for delivering excellent customer service

• Proficient in Microsoft Office Suite (Word, Excel, etc.)

• Ability to work independently and as part of a team

• Strong problem assessment skills with appropriate urgency

• Effective communication skills to share feedback, trends, and recommendations with peers and management

Benefits:

• Paid Time Off

• Sick Leave

• Vacation Time

• 11 Paid Holidays

• Hourly Health and Welfare Pay to cover health insurance costs

Compensation:

• $24.16 per hour + $34.57 health and welfare pay for self-provided insurance

Requirements:

• High school diploma or equivalent

Schedule:

• 40 hours per week

• 8-hour shifts, Monday to Friday

• Remote

Norton Lilly International is an equal opportunity employer, committed to diversity and inclusion, and welcomes individuals regardless of race, color, religion, sex, national origin, veteran status, disability, sexual orientation, or gender identity.