Customer Services Assistant 12 Month Ftc

Working through Universities by Sodexo greeting visitors and students with a smile and giving them an invaluable first impression are your responsibilities as a Customer Service Assistant at Sodexo in Northumbria University, Trinity Square Student Accommodation, Gateshead, NE8 1AQ. You have the opportunity to work with an amazing team and make a meaningful impact while showcasing your 5-star customer service abilities. Join Universities by Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

What you’ll do:

• Provide a welcoming reception and administration service, handling inquiries, key management, post room services, and inputting maintenance requests.
• Ensure that you deliver 5-star customer service at all times
• Assistance for workplace training, inductions, hospitality, and meeting room connectivity
• Display adaptability and assist the team with any tasks or projects they require assistance with
• Perform administrative duties, including applying charges, room allocation, conducting customer viewings, liaising with the University, supporting commercial activity, and promoting returner campaigns.
• Ensure accurate information is consistently available to staff across the accommodation estate.
• Conduct flat and room inspections, departure checks, and pre-arrival preparations using Inventory Hive software.
• Provide emergency response for buildings during office hours, with rare out-of-hours support for extreme emergencies.
• Support cleaning operations as directed and take pride in site presentation, reviewing processes to meet stakeholder expectations.
• Collaborate with the Senior Management Team to deliver efficient services, adhere to Health and Safety policies, foster personal development, innovate service delivery, organize events, and promote continual improvement through data collection and engagement.

What you bring:

• Ability to prioritize workload independently, work calmly under pressure, and handle emergencies.
• Strong knowledge of data protection and experience managing sensitive issues appropriately.
• Team player with a flexible approach, offering and requesting support when needed.
• Excellent IT skills, including experience with databases, spreadsheets, social media, Microsoft Office, and computerised accounting.
• Strong communication skills, both verbal and written, with attention to spelling, grammar, and clarity.
• Self-motivated with excellent note-taking abilities and a commitment to personal learning and development.
• Proven ability to deliver a positive customer experience, manage complaints, and handle sensitive situations empathetically.
• Experience working with diverse individuals from various backgrounds, cultures, and religions.
• Flexible to work on a rota basis, including weekends, with a willingness to work overtime as required.

Essential Criteria

• Educated to a minimum of GCSE Grade C (or equivalent) in Maths and English.
• Training in IT packages and keyboard skills.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied

Ready to be part of something greater? Apply today!

Sodexo and our Clients are committed to safeguarding and promoting the welfare of children. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (UK) and / or Disclosure Scotland (Scotland)

• Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

“Big roles, big impact - join us in making a big difference”

• £11.77 per hour
• 40 hours per week
• Working: Monday to Friday (7.30am-4pm/11am-7.30pm)
• Fixed Term Contract

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