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Rangam Infotech Pvt Ltd
Customer Services Officer
Posted on Dec. 3, 2024
- Camden Town, United Kingdom
- 0 - 0 USD (yearly)
- Full Time
Overview
We are seeking a Customer Service Representative to join our team in providing exceptional service to our clients. The ideal candidate will have excellent communication skills and a passion for assisting customers.
Responsibilities
- Communicate with customers via phone, email, and live chat
- Provide information about products and services
- Assist customers with orders, returns, and general inquiries
- Handle and resolve customer complaints in a professional manner
- Process orders accurately and efficiently
- Upsell products or services where possible
Qualifications
- Fluent in English and Spanish (Bilingual)
- Ability to analyse customer needs and provide suitable solutions
- Strong communication skills, both verbal and written
- Proficient in data entry and computer systems
- Excellent phone etiquette
- Multilingual abilities are a plus for this role
Job Type: Full-time
Pay: £15.00 per hour
Expected hours: 36 per week
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
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