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Customer Services Operator

Posted on Dec. 20, 2024

South Wharf, Australia
0 - 0 USD (yearly)

Full Time

Introduction:
About Orikan

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.

Description:
Are you ready to make a real impact in your community while growing your career in a dynamic, supportive environment? At Orikan, our Customer Service Team is the heartbeat behind three essential services:

Residential ePermits
️ Meter Support
PayStay — our digital parking payment app

We work collaboratively to deliver exceptional outcomes for our customers, all while upholding federal, state, and local government laws and policies. If you thrive on adaptability, multitasking, and proactive problem-solving, this is your kind of workplace

What You’ll Be Doing

Provide professional, accurate, and timely support via phone and email
Guide the public on their rights and responsibilities under relevant legislation
Offer expert advice to a wide range of stakeholders — from financial counsellors to council staff
Keep detailed records and call summaries in our CRM system
Process applications using internal software, following structured procedures

Skills and Experiences:
Who We’re Looking For

You’re a natural communicator with a customer-first mindset and a knack for staying cool under pressure. You bring:

✅ A strong, solution-oriented work ethic
Availability across Monday–Saturday (6am–9pm) and Sunday (8am–8pm)
High attention to detail
✍️ Excellent written and verbal communication skills
A professional, empathetic phone manner — especially with distressed or challenging callers
Sharp negotiation, problem-solving, and decision-making skills
️ Confidence using multiple computer systems at once
Energy, enthusiasm, and independence
Initiative and a self-starting attitude
Previous call centre experience (highly regarded)

What’s In It For You?

Location: South Wharf, Melbourne
Purpose-Driven Work: Help make communities more liveable through smarter mobility and parking equity
Career Growth: Pathways to 2IC, Team Leader, Correspondence & Client Services roles, and more
Supportive Benefits:
12 weeks of company-paid parental leave
Employee recognition program
Values-led culture with a collaborative team
Discounted parking at DFO South Wharf
Flexible work arrangements after probation

Ready to bring your passion and purpose to Orikan? Apply now and be part of something bigger.