Customer Services Operator - Paystay & Epermit

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Introduction:
About Orikan

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

Description:
Are you ready to make a real impact in your community while growing your career in a dynamic, supportive environment?

At Orikan, our Customer Service Team is the heartbeat behind three essential services:

Residential ePermits

️ Meter Support

PayStay — our digital parking payment app

We work collaboratively to deliver exceptional outcomes for our customers, all while upholding federal, state, and local government laws and policies. If you thrive on adaptability, multitasking, and proactive problem-solving, this is your kind of workplace

What You’ll Be Doing

Provide professional, accurate, and timely support via phone and email
Guide the public on their rights and responsibilities under relevant legislation
Offer expert advice to a wide range of stakeholders — from financial counsellors to council staff
Keep detailed records and call summaries in our CRM system
Process applications using internal software, following structured procedures

Skills and Experiences:
Who We’re Looking For

You’re a natural communicator with a customer-first mindset and a knack for staying cool under pressure.

About You:
✅ A strong, solution-oriented work ethic

A genuine team player who collaborates effectively and supports colleagues to achieve shared goals

Enthusiasm for contributing to a high-performing, positive team culture

Availability across Monday–Saturday (6am–9pm) and Sunday (8am–8pm)

High attention to detail

✍️ Excellent written and verbal communication skills

A professional, empathetic phone manner — especially with distressed or challenging callers

Sharp negotiation, problem-solving, and decision-making skills

️ Confidence using multiple computer systems at once

• Energy, enthusiasm, and independence

Initiative and a self-starting attitude

Previous call centre experience (highly regarded)

What’s In It For You?

Location: South Wharf, Melbourne

Purpose-Driven Work: Help make communities more liveable through smarter mobility and parking equity

Career Growth: Pathways to 2IC, Team Leader, Correspondence & Client Services roles, and more

Supportive Benefits:
12 weeks of company-paid parental leave
Employee recognition program
Values-led culture with a collaborative team
Discounted parking at DFO South Wharf
Flexible work arrangements after probation

Next Steps:
Ready to bring your passion and purpose to Orikan? Apply now and be part of something bigger!