Customer Services Representative

At CARTERS, we've been helping build New Zealand - and Kiwi trade careers - for over 150 years. We make it a priority to ensure you're looked after in a professional, inclusive, and supportive working environment where you can be proud of the work you've achieved.

As a Customer Services Representative at CARTERS Whangaparoa you will enjoy huge variety in your role, based in the Showroom as the first point of contact for our trade customers as well as over the phone.

This pivotal role is important to help keep up the pace and our commitment to delivering exceptional customer services to our Trade customers. With opportunity to learn and progress, your main duties will be to:

• Ensure a high level of customer service is always provided, and company policies are followed
• Ensuring a safe & professional work environment is maintained
• Identifying products quickly and efficiently
• Processing sales documentation
• Maintaining showroom stock levels & product displays

About you
The ideal candidate will have a commitment to outstanding customer service and support and have the following skills and qualities:

• Ability to work under pressure.
• Strong organisational skills and multi-tasking skills are essential.
• A team player with the right attitude.
• A real people person with a natural talent for building trust and rapport with our customers.
• Strong computer skills
• Building industry knowledge is advantageous.

Benefits to Building your Career with Carters

• Security and work-life balance. This is a permanent, full-time job.
• Competitive remuneration package
• 7.5% benefits package to support your health and wealth. Includes Southern Cross Health Insurance paid for by Carters, Superannuation Savings Scheme, Life and Disability Insurance, and Kiwisaver.
• Company buying privileges across all CARTERS stores.
• Training, Development and Promotional opportunities

Apply to work with CARTERS today!

Please note that this role is only available to candidates with valid working rights in New Zealand (citizen, permanent resident or hold a valid work visa)