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Customer Services Representative

Posted on March 4, 2025

Business Unit:

BU Air & Ocean

Business Line:

BL A&O Others Transports

Target Hire Date:

2025-03-04

What You Can Expect :

Provide quotes/estimates for various projects working with commercial team
Compile end of month charges for client billing
Client meetings when required
Management of day to day service and expectations of all stakeholders
Liaise with client on orders going out
Log client orders and manage orders up to order becoming a shipment
Receive and manage any stakeholder complaints/service queries
Problem solve when required / Exception Management
Ensure Standard Operation Procedures (SOP) are performed by operations.
Proactively informs all stakeholders on shipment status and exceptions
Identify opportunities to enhance customer service experience
Liaise and escalate to management to highlight cases where their involvement is required
Assist pick, pack and despatching of orders where required
Enter Pre-inwards into Logistics for Inwards to book goods into store
Receipt Outturn report and send to client
Follow up inwards goods to ensure goods are booked into stock in a timely manner
Ensure warehouse team have clear instructions and have quality control measures in place
Liaising with external 3PL agents or representatives regarding shipping process related matters
Provide assistance to Warehouse Operations team where requested.

What You Bring:

2+ years of Warehousing experience
Previous customer service experience
Knowledge and understanding of current legislation/regulations and best practice in area(s) of responsibility
Well-developed oral and written communication skills
Ability to self-manage and remain calm during periods of demanding workloads
An analytical and problem-solving approach, with sound judgement
Ability to establish effective working relationships in an open and approachable manner.
Computer literate with strong understanding of required operational systems.

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