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Customer Services Representative

Posted on March 4, 2025

  • Full Time

Customer Services Representative

Business Unit:

BU Air & Ocean

Business Line:

BL A&O Others Transports

Target Hire Date:

2025-03-04

What You Can Expect :

  • Provide quotes/estimates for various projects working with commercial team
  • Compile end of month charges for client billing
  • Client meetings when required
  • Management of day to day service and expectations of all stakeholders
  • Liaise with client on orders going out
  • Log client orders and manage orders up to order becoming a shipment
  • Receive and manage any stakeholder complaints/service queries
  • Problem solve when required / Exception Management
  • Ensure Standard Operation Procedures (SOP) are performed by operations.
  • Proactively informs all stakeholders on shipment status and exceptions
  • Identify opportunities to enhance customer service experience
  • Liaise and escalate to management to highlight cases where their involvement is required
  • Assist pick, pack and despatching of orders where required
  • Enter Pre-inwards into Logistics for Inwards to book goods into store
  • Receipt Outturn report and send to client
  • Follow up inwards goods to ensure goods are booked into stock in a timely manner
  • Ensure warehouse team have clear instructions and have quality control measures in place
  • Liaising with external 3PL agents or representatives regarding shipping process related matters
  • Provide assistance to Warehouse Operations team where requested.

What You Bring:

  • 2+ years of Warehousing experience
  • Previous customer service experience
  • Knowledge and understanding of current legislation/regulations and best practice in area(s) of responsibility
  • Well-developed oral and written communication skills
  • Ability to self-manage and remain calm during periods of demanding workloads
  • An analytical and problem-solving approach, with sound judgement
  • Ability to establish effective working relationships in an open and approachable manner.
  • Computer literate with strong understanding of required operational systems.

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