Find Your Next Job
Customer Services Representative
Posted on March 4, 2025
- Auckland City, New Zealand
- No Salary information.
- Full Time
Tailor Your Resume for this Job
Business Unit:
Business Line:
Target Hire Date:
What You Can Expect :
- Provide quotes/estimates for various projects working with commercial team
- Compile end of month charges for client billing
- Client meetings when required
- Management of day to day service and expectations of all stakeholders
- Liaise with client on orders going out
- Log client orders and manage orders up to order becoming a shipment
- Receive and manage any stakeholder complaints/service queries
- Problem solve when required / Exception Management
- Ensure Standard Operation Procedures (SOP) are performed by operations.
- Proactively informs all stakeholders on shipment status and exceptions
- Identify opportunities to enhance customer service experience
- Liaise and escalate to management to highlight cases where their involvement is required
- Assist pick, pack and despatching of orders where required
- Enter Pre-inwards into Logistics for Inwards to book goods into store
- Receipt Outturn report and send to client
- Follow up inwards goods to ensure goods are booked into stock in a timely manner
- Ensure warehouse team have clear instructions and have quality control measures in place
- Liaising with external 3PL agents or representatives regarding shipping process related matters
- Provide assistance to Warehouse Operations team where requested.
What You Bring:
- 2+ years of Warehousing experience
- Previous customer service experience
- Knowledge and understanding of current legislation/regulations and best practice in area(s) of responsibility
- Well-developed oral and written communication skills
- Ability to self-manage and remain calm during periods of demanding workloads
- An analytical and problem-solving approach, with sound judgement
- Ability to establish effective working relationships in an open and approachable manner.
- Computer literate with strong understanding of required operational systems.
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
Cityhop Delivery
Commission-Based Sales Representative – Cityhop Delivery
Job Overview:CityHop is a fast-growing same-day delivery service operating in Kitchener, Waterloo, …
Contract | Remote, Canada
Apply 1 day, 5 hours ago
Ft Patient Access Representative
Patient Access Representative Gastro One is a leading gastrointestinal surgery center in Germantow…
Full Time | Germantown, United States of America
Apply 1 day, 7 hours ago
Quebec Area Manager - Permanent Full-Time - Bilingual - Montreal Qc
Company Description Chit Chats' vision is to help Canadians deliver their goods to the world with p…
Full Time | Montréal, Canada
Apply 2 days, 5 hours ago
Next Job Abroad
German Customer Service Representative | Relocate To Greece
German Customer Service Representative – The Ultimate Expat Experience in Athens Are you read…
Full Time | Wien, Austria
Apply 2 days, 5 hours ago
Multispecialty Physician Call Center Agent
Company OverviewMount Sinai Health System is one of the largest employers in the healthcare sector,…
Full Time | Jupiter, United States of America
Apply 2 days, 7 hours ago
Great American Media
Member Services Representative
Great American Media is home to the family-friendly and faith driven portfolio of brands Great Amer…
Full Time | Phoenix, United States of America
Apply 2 days, 7 hours ago
Transfer Center Nurse Specialist - Rn - Nights
Employment Status: Full time Shift: Evening/Night (United States of America) Facility: 2301 Bramble…
Full Time | Roanoke, United States of America
Apply 2 days, 7 hours ago
Aventas Inc
Junior Sales Representative
Are you ready to launch your career in sales and step into a role packed with growth, mentorship, a…
Full Time | Waterloo, Canada
Apply 3 days, 5 hours ago