Customer Services Representative - Infringements

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Introduction:
About Orikan

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

Description:
About the Role:
Assessment Centre on Monday 2 March 2026 - further details to be confirmed upon application!

We’re hiring for full-time positions - if you're building your career or balancing other commitments, we’ve got a role that fits your lifestyle!

As a Customer Service Representative, you’ll be the approachable and knowledgeable point of contact, assisting with enquiries related to parking infringements

You'll provide accurate, courteous, and informative support to help customers navigate challenging situations with clarity and confidence.

If you love problem-solving, interpreting regulations, and offering clear guidance, this is your chance to shine—whether you're seeking a stable full-time role or the flexibility of casual work.

️ Key Responsibilities:
Deliver professional, accurate, and timely customer service in line with policies, procedures, and legislative requirements (including privacy)
Facilitate debt clearance by offering relevant payment options and encouraging resolution of infringement notices
Advise the public on their rights and obligations under relevant Acts
Provide guidance on Council processes to a wide range of stakeholders including financial counsellors, caseworkers, solicitors, police officers, and council staff
Accurately record call summaries in the CRM to maintain detailed case histories

Skills and Experiences:
What We’re Looking For:
Availability across a Monday to Friday roster, between 8am to 7pm AEDST, then changes to 8am to 6pm when daylight savings ends.
A strong customer service orientation and a genuine desire to help
Excellent written and verbal communication skills
A professional phone manner, especially when supporting distressed or difficult clients
Well-developed negotiation, problem-solving, and decision-making abilities
Confidence using multiple computer systems simultaneously
Energetic, enthusiastic, and able to work independently
Previous call centre experience is a must!

What’s In It For You?

Location: South Wharf, Melbourne

Purpose-Driven Work: Help make communities more liveable through smarter mobility and parking equity

Career Growth: Pathways to 2IC, Team Leader, Correspondence & Client Services roles, and more!

Supportive Benefits:
12 weeks of company-paid parental leave
Employee recognition program
Values-led culture with a collaborative team
Discounted parking at DFO South Wharf
Flexible work arrangements after probation

Ready to bring your passion and purpose to Orikan? Apply now and be part of something bigger!