Customer Service/Shipping/Warehouse Associate-Firearm Knowledge Required (Safety-Sensitive Position)

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Company Overview

Tulster is a family-owned concealed-carry holster manufacturer located in Jenks, Oklahoma. Since our inception in 2012, we have experienced significant growth, expanding from a small garage operation to a thriving team of over 15 dedicated individuals. We pride ourselves on our commitment to excellence and fostering a supportive work culture based on appreciation and open communication.

Summary

We are seeking a Customer Service/Shipping/Warehouse Associate with strong firearm and firearm accessory knowledge to join our team. This is a safety-sensitive position requiring applicants to pass a pre-employment drug screening and criminal background check.

This role involves customer service, shipping, and warehouse tasks, making it ideal for someone who enjoys problem-solving, organization, and interacting with customers on the phone. While previous shipping experience is not required, we value reliability, attention to detail, and a willingness to learn. On-the-job training will be provided to ensure your success.

Firearm & Accessories Knowlege- What We're Looking For:

Since this role involves handling and discussing firearm-related products, applicants should have a solid understanding of:

✅ Different Types of Firearms – Knowledge of handguns, including their functions and differences.

✅ Firearm Accessories – Familiarity with optics, magazines, grips, holsters, slings, and attachments.

Experience in firearm retail, gun ranges, sporting goods stores, or personal firearm use is a plus.

Responsibilities

• Customer Service – Assist customers with product questions, order inquiries, and basic troubleshooting. Provide accurate information about products, services, and order status. Respond to customer inquiries via phone, email, and chat in a timely manner. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve customer service processes. Analyze customer feedback to identify areas for improvement.
• Order Processing – Accurately pick, pack, and ship firearm-related products.
• Inventory Management – Restock, organize, and track warehouse inventory.
• Shipping & Receiving – Ensure correct packaging, labeling, and compliance with regulations.
• Warehouse Organization – Maintain a clean and efficient workspace.
• Safety & Compliance – Follow all firearm handling guidelines and company policies.

Requirements

• Proven experience in customer service or client-facing roles.
• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Familiarity with computer systems and customer service software is preferred.
• Or multilingual abilities are a plus.

If you’re passionate about firearms, have strong customer service skills, and enjoy working in a fast-pasted, detail-oriented environment, we'd love to hear from you!

Apply today and become part of our team.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person