Customer Success Consultant

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Introduction:
About Us:
Be part of a fast-growing, highly successful global finance business that does things differently. Our finance product portfolio is a mix of established and new products that help hospitality businesses get started and grow. We are genuinely committed to helping our customers achieve their dreams, and we’ve already invested more than $2bn in the hospitality industry globally.

We are excited about our future and we are really excited about yours!

About the Opportunity:
Due to an internal promotion, we have an exciting opportunity available within our Customer Success team. As a Customer Success Consultant, you'll be the primary point of contact for our customers, delivering exceptional service while building strong, lasting relationships.

In this role, you will identify customer needs, provide tailored solutions, and proactively support retention and growth opportunities across our customer base. You’ll thrive in a fast-paced, collaborative environment where customer outcomes are at the heart of everything we do.

Our team operates Monday to Friday between 7am to 5pm, with a range of shift options available - so you can enjoy your weekends.

Your key contributions include:

• Engaging with customers via phone and email to understand their needs and deliver effective solutions.
• Building strong and lasting relationships to enhance customer loyalty and maximise growth opportunities.
• Providing a seamless and positive customer experience at every touchpoint.
• Collaborating with your team to contribute to a high-performing, supportive culture.
• Adapting to changing customer needs and business priorities with flexibility and a solution-focused mindset.

What You’ll Need to Succeed:

• Proven experience in customer service, sales, or a customer-facing role.
• Strong verbal and written communication skills with excellent attention to detail.
• A customer-first mindset with a passion for delivering outstanding outcomes.
• A positive, resilient and solutions-oriented approach.
• Ability to adapt in a fast-paced environment with changing priorities.
• Willingness to learn, grow and take on feedback to continuously improve.

The Perks:

• We offer a competitive salary and a range of flexible working options to support a positive work/life balance for all our people.
• SilverChef ranked #1 Top Inspiring Workplace in Australasia 2024 and among the top ten in the AFR’s Best Places to Work 2024.
• We invest in your personal and professional development.
• We are a high-growth company focused on career development for our people - 19% of our people were supported to achieve a promotion, secondment, or internal move during FY2024.
• We are a purpose and values-led business, where the right attitude and behaviours are valued alongside performance, creating a vibrant, positive and supportive workplace.
• SilverChef is a Certified B Corp – part of a movement of businesses that balance profit with purpose.

Our Commitment to Diversity:
SilverChef provides a welcoming environment where our people can bring their authentic selves to work each day. We value diversity of culture, ethnicity, race, gender identity, nationality, age, colour, religion, disability, sexual orientation and beliefs – because diverse perspectives make for better decision-making, enhanced problem-solving and brilliantly creative teams.

Don’t miss out on this fantastic opportunity, apply now!

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