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Customer Success Executive
Posted on Jan. 5, 2026
- Ka, India
- 0 - 0 USD (yearly)
- Full Time
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Asia
Bengaluru
Job Description
CSM will act as liaison between customers and internal Capillary teams. Client facing role that involved relationship management.
Job responsibilities include but are not limited to:
- Graduate with preferably 2-3 years of experience in customer support, account management experience or client servicing.
- Leverage product expertise and technical knowledge to delight customers.
- Work closely with Engineering and Product and Customer Success teams to solve customer problem statement
- Handle customer service requests over ticketing system
- Provide technical support and training to clients
- Drive the on-boarding of customers with Capillary products
- Share analytics, insights and best practices with customers.
- Contribute to creating online support documentation which helps other sub functions to manage customers.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention
- Active listening and extremely empathetic
- Prompt action and consistent delivery
- Customer orientation and ability to adapt to different types of customers
- Ability to multitask and manage time effectively
Job Requirement
- Excellent understanding and communication skills(especially written)
- Knowledge of tools like Databricks, Jira, Postman etc. will be preferred
- Should be able to work on specific goals set on a monthly, quarterly and annual basis
- CRM experience preferred
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