Customer Success Executive

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We are hiring for a passionate, independent and ambitious Customer Success professional with good communication skills and confidence. Who can ensure his/her monthly targets by achieving daily and weekly activity milestones. The Professional should be a good listener and be able to handle the customer’s queries smartly. He should be open to learn and unlearn based on the situational demand. The candidate should be able to convince the client mostly through calls, mails, SMS and chats. She/He should be able to understand the Market scenarios and should give the analytical feedback to his/ her reporting manager.

Key Responsibility Area:

• Responsible for deriving major factors for expansion of revenue from the existing clients
• Targeting a specific pool of low and medium usage from the existing set of clients and ensure to maximise their product usage and call volume
• Conducting regular QBR with the clients being targeted for the expansion or product usage and call volume
• Maintaining the retention rate of the existing clients as per the company benchmark
• Sharing weekly and monthly reports with the reporting manager
• Getting case studies and testimonials from the targeted pool of clients
• Coordinating with the other departments meet the allotted benchmarks
• Working on the product metrics to get better understanding of the clients to be contacted
• Provide advanced training to the clients for the advanced and targeted features
• Meeting/E-meeting clients depending on the client requirements for product training or any additional requirements
• Sharing weekly and monthly reports with the reporting manager

Requirements:

• Proven experience as a Account Executive or relevant role
• Proficiency in English
• Excellent knowledge of MS Office
• Hands-on Experience with CRM software is a plus
• Thorough understanding of marketing and negotiating techniques
• Fast learner and passion for revenue generation
• Self-motivated with a results-driven approach
• Aptitude in delivering attractive presentations

Job Types: Full-time, Permanent

Pay: ₹450,000.00 - ₹500,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• How have you successfully driven revenue expansion or increased product usage from existing clients in a previous role?
• The role requires convincing clients through calls, emails, SMS, and chats. Can you share an example of a time you successfully convinced a client to adopt a new feature or increase their usage through one of these channels?
• Your Fixed CTC

Work Location: In person