Customer Success Intern

The Association of Equipment Manufacturers (AEM) is hiring a Customer Success Intern! This position supports the Membership Engagement & Sales Team (MEST) with providing excellent customer service and increasing member engagement. The duration of this internship is January-December 2025 at 15 hours per week, in person, during business hours.

Responsibilities include:

• Answering and responding to Customer Success inquiries via email and telephone.

• Data entry of contracts within internal database (SMART), space applications, prospect members and exhibitors.

• Updating and maintaining clear records of member and exhibitor contact information.

• Pulling internal database reports.

• Making outbound phone calls related to member engagement, exhibitor content, and past due invoices.

• Data mining for new companies that are eligible to benefit from AEM Membership and exhibitor awareness.

In addition to receiving firsthand experience working with members and exhibitors for a large international association, AEM provides additional training and development opportunities for interns. The program was nominated in 2023 to be a Top Internship Program, and provides activities such as:

• Workshops on career-pathing, networking, resume building, Microsoft Excel, and more.

• Thorough performance review process.

• Intern group lunches and activities.

• Professional photoshoot.

• Volunteering opportunities.

About AEM:

Join us on this exciting journey where your growth matters, your voice is heard, and your well-being is a priority. We are all about innovation—passionate about pushing boundaries and making a difference in the industries we serve.

AEM is the leading organization in North America advancing construction and agriculture equipment manufacturers and their value chain partners in the global marketplace. In enabling growth together, AEM and its members build momentum for the equipment manufacturing industry and the markets it serves.