Customer Success & Internal Audit Manager

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Role Overview

We are seeking an experienced Customer Success Manager & Internal Operations Auditor to monitor customer satisfaction, audit internal operations, and ensure process, inventory, licensing, and billing accuracy.

Key Responsibilities

• Review client queries, complaints, pending issues, and resolution timelines.
• Audit actual sales and activated licences against billed licences.
• Conduct inventory and operational audits and report discrepancies.
• Monitor internal processes and recommend corrective actions.
• Conduct regular team meetings and review operational performance.
• Meet clients when required to understand and resolve their concerns.
• Prepare audit reports, observations, and corrective-action plans.
• Coordinate with the Sales, Support, Accounts, and Operations teams.
• Travel to client locations whenever required.

Eligibility and Skills

• Minimum 2–3 years of experience in customer success, operations, internal auditing, or process management.
• Strong understanding of operational processes, auditing, and customer management.
• Good analytical, communication, problem-solving, and team-coordination skills.
• Ability to identify process gaps and ensure timely corrective action.
• Experience in healthcare, hospitals, HMIS, SaaS, or technology companies is preferred.
• Willingness to travel as required.

Remuneration

• Monthly salary: ₹45,000–₹65,000
• Final compensation will depend on the candidate’s experience, operational knowledge, and auditing capabilities.

Pay: ₹45,000.00 - ₹65,000.00 per month

Benefits:

• Commuter assistance

Application Question(s):

• Do you have at least 2 years of hands-on experience in customer success or operations, including internal process audits, inventory/licence verification, client-query resolution, cross-functional team coordination, and willingness to travel when required?

Work Location: In person