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Wilhelmsen

Customer Success Manager

Posted on Nov. 27, 2024

Lysaker, Norway
0 - 0 USD (yearly)

Full Time

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Pelagus 3D is looking for a Customer Success Manager

Pelagus 3D, a joint venture between thyssenkrupp and Wilhelmsen, is the leading on-demand manufacturing partner for the maritime and offshore industry. We enable OEMs to deliver spare parts on-demand to their end-users with unmatched speed and exceptional quality. We achieve this by leveraging our innovative digital cloud based inventory platform and our global network of On-demand manufacturing partners.

Join us and be part of a team composed of industry experts and additive manufacturing enthusiasts, all driven by a shared goal to revolutionize industrial supply chains.

As a Customer Success Manager, you'll be instrumental in growing and further developing our customer base and business in the Pelagus network, working with Original Equipment Manufacturers (OEMs), End-Users and Engineering, Procurement, Construction and Installation (EPCIs) in the maritime and offshore industries. You'll manage customer relationships, drive project engagements, and ensure successful implementation of our solutions to drive long term value for the customer and growth for Pelagus.

What you will be doing:

Managing relationships with international customers across diverse business cultures

Guiding and solving technical higher-level enquiries directly with the customer regarding manufacturing, materials and product design

Implementing Pelagus solutions as the new standard way of working

Driving multiple customer projects simultaneously

Negotiating and securing account renewals while increasing customer satisfaction scores

Developing and implementing customer success plans

Representing Pelagus at industry events and trade shows

Engaging with new potential customers on both the OEM and End User side.

Communicating the customers’ needs to the rest of the commercial team to drive the development of Pelagus’s products, services and platform capabilities.

What you need to succeed in the role:

Bachelor's degree or higher in business or engineering

5+ years of relevant work experience, preferably in a related role

Experience with supply chain or procurement within the maritime or oil and gas industry.

Understanding of product development, lifecycle and implementation.

Understanding of customer success methodologies and practices

Problem-solving and proactive communication skills to manage unique OEM needs and handle challenges as they arise.

Excellent communication, presentation, and negotiation skills

Proficiency in English (oral and written)

Additional skills and experience we are looking for:

Experience with different manufacturing technologies and particularly additive manufacturing

Background in high-growth scale-up organizations

Ability to engage with teams across corporate functions

Self-sufficient character with strong results orientation

What we offer:

Join a work culture and environment of strong leadership, career development, a positive work-life balance and a job that is both challenging and stimulating. Beyond this, we offer a benefits package which include but is not limited to:

A collaborative and innovative work environment

Competitive Pension and Insurances

Social Events, Sports Clubs, Well-Being Initiatives

Sounds interesting? If you can see yourself in this role, please let us know why you are our new Customer Success Manager. You can apply online today through our career portal by creating a ‘Candidate Home’ account. Here you can upload your resume and a motivational letter.

Work location: Lysaker, Norway

Application deadline: 20.12.2024

Contact details: Recruitment Specialist – Nasra Mohamed –

Nasra.Mohamed@Wilhelmsen.com

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