Customer Success Manager Italian & Spanish Speaker

As a Customer Success Representative, your primary responsibilities will include:

• Retention Sales: Effectively pitch Singulart’s paid subscription plans, addressing artists’ questions and objections to secure their commitment.
• Outreach and Engagement: Develop personalized approaches to connect with disengaged artists through emails and calls.
• Share strategic feedback: Gather and communicate insights about artists’ needs, market trends, and competitive offerings to enhance the platform and its services.
• Skill Development: Continuously refine sales techniques and product knowledge to improve conversion rates and customer satisfaction.

Why this role is exciting:

• High conversion rates: Enjoy the opportunity to renew multiple subscriptions daily with ease.
• Meritocratic rewards: Benefit from short sales cycles where your efforts translate quickly into tangible results and recognition.
• Generous incentives: Achievements are celebrated with significant rewards, including uncapped bonuses.
• Collaborative mentorship: Work alongside an experienced Head of Customer Success who will support and guide your growth.

Preferred Experience:

• Spanish, French, Italian or German speaker (for the core missions)
• Fluency in English (our working language)
• Ideally first experience in online/phone sales
• Excellent communication skills (spoken and written)
• Sales Mindset: You’re not afraid to pitch and close—always with the artist’s success in mind.
• People-First Approach: You know how to build trust over the phone and via email, balancing confidence with empathy.
• Organizational Skills: You excel at managing follow-ups and keeping track of multiple artist interactions.
• Problem-Solving Skills: When challenges arise, you’re quick to find solutions and keep the conversation moving forward.
• Self-Starter with Team Spirit: You’re proactive and capable of working independently, but you also thrive in collaborative environments.
• Tech Savvy: Familiarity with CRM tools and email outreach platforms is a big plus.
• No knowledge in art required

Type d'emploi : CDI, Stage
Durée du contrat : 6 mois

Rémunération : 26 000,00€ à 32 000,00€ par an

Avantages :

• Intéressement et participation
• Prise en charge du transport quotidien
• RTT
• Travail à domicile occasionnel

Horaires :

• Du lundi au vendredi
• Repos le week-end
• Travail en journée

Rémunération supplémentaire :

• Primes

Langue:

• Italien (Requis)
• Espagnol (Requis)

Lieu du poste : Télétravail hybride (75004 Paris)

Date de début prévue : 13/01/2025