Customer Success Specialist

Job description:

Customer Success Specialist

Position: Customer Success Specialist

Location: Remote

Reporting to: Customer Success Manager

Experience Level: 2-4yrsType: Full-time

Salary: $65,000 - $80,000 CAD

About Meera.AI

At Meera.AI, we’re redefining customer engagement through AI-driven conversational experiences that help businesses connect, convert, and retain customers at scale. Our platform powers intelligent, personalized interactions across SMS, voice, and email, empowering teams to automate communication while keeping the human touch intact.

Job Description:

We’re looking for a Customer Success Specialist to join our growing team and play a key role in ensuring our customers achieve measurable success with Meera.AI. This role is ideal for someone passionate about building relationships, driving customer value, and contributing to a culture of continuous improvement.

Key Responsibilities

Manage customer relationships post-sale, supporting onboarding, adoption, and long-term success across the customer lifecycle.

• Serve as a trusted advisor by understanding client goals and aligning Meera.AI’s platform capabilities to deliver value.
• Monitor account health through engagement metrics, product usage, and feedback to proactively identify risks and growth opportunities.
• Conduct regular check-ins, success reviews, and performance reporting to ensure alignment and measurable outcomes.
• Collaborate cross-functionally with Sales, Product, and Support teams to enhance customer experiences and ensure seamless delivery.
• Represent the voice of the customer internally, contributing insights to improve product strategy and service processes.
• Support renewal and expansion opportunities by reinforcing ROI and helping customers discover new use cases.
• Maintain accurate, up-to-date customer data in CRM systems such as HubSpot or Salesforce.

Requirements

• 2-4 years of experience in Customer Success, Account Management, or Client Services -preferably in a SaaS or technology environment.
• Proven track record of managing multiple accounts and delivering measurable customer outcomes.
• Excellent communication, relationship management, and presentation skills.
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Experience collaborating with internal teams to solve customer challenges.
• Comfortable working in fast-paced, dynamic, and growth-oriented environments.
• Experience in AI, SaaS, or industries like Education, Insurance, or Financial Services is a plus.

Preferred Qualifications

• Experience with HubSpot, ChurnZero, or other CRM/CS tools.
• Experience with Tableau or other Reporting tools.
• Exposure to enterprise and SMB clients across multiple verticals.
• Skilled at conducting customer check-ins, QBRs, or strategic success reviews.
• Passion for customer advocacy and continuous process improvement.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Flexible schedule
• Life insurance
• Paid time off
• Vision care
• Work from home