Customer Success Specialist

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Customer Success Specialist

Location: Calgary, AB
Schedule: Full-time | Sunday to Thursday, 10:00 AM – 6:30 PM

About the Role

We’re looking for a friendly, organized, and proactive Customer Success Specialist to join our Calgary team. In this role, you’ll be the first point of contact for our customers—helping them feel supported, heard, and well taken care of. From scheduling appointments to following up on service, you'll play a key part in delivering a 5-star experience at every touchpoint.

Key Responsibilities

• Provide outstanding customer service over the phone with empathy and efficiency
• Manage inbound calls for plumbing and HVAC services, including booking, rescheduling, and general inquiries
• Place outbound calls to confirm appointments, follow up on services, and engage returning customers
• Schedule service appointments based on technician availability and customer needs
• Work closely with the service team to ensure seamless communication and timely execution
• Handle questions, concerns, and escalations with professionalism and care
• Help build and maintain strong relationships that improve customer satisfaction and loyalty

What We’re Looking For

• 2+ years of customer service experience (bonus if it’s in plumbing, HVAC, or home services)
• Strong communication skills with a warm, professional phone manner
• Excellent time-management and organizational abilities
• Comfort working in a fast-paced, team-driven environment
• Passion for helping people and solving problems
• Availability to work the required Sunday–Thursday schedule

Bonus Points

• Experience with field service software (like ServiceTitan)
• Knowledge of the trades or home service industry
• Leadership or coaching experience in a service-focused setting

Why Join The Gentlemen Pros

We’re a people-first company that values growth, teamwork, and doing right by our customers and employees. You’ll be supported by leadership that listens, teammates who care, and a company that’s growing—with plenty of opportunities to grow with it.

Not sure if you meet every requirement? That’s okay. If this role excites you and you believe you’d be a great fit, we encourage you to apply. We’d love to learn more about what you bring to the table.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Vision care

Experience:

• Customer service: 2 years (required)

Work Location: In person