Customer Support Agent

Are you looking to work for a company who will provide full training and continuous coaching to help maximise your potential?

Greenstone is the largest distributor of direct life and pet insurance in Australia and are growing both here and overseas. We deliver smart and affordable direct insurance products that meet the differing needs of our Australian & NZ communities.

Working in our Customer Care team

Working as a part of our Customer Care team, you will be the contact with our existing customers who are considering cancelling their policy or have missed payments.

• You will work with our existing customers to help them maintain their policies by building rapport, understanding their needs, and tailoring solutions to help them maintain their policy.
• You will receive inbound calls and make outbound calls to our existing customers
• You will be part of a fun, team-based call centre environment where you get the best of both worlds, enjoying time with your team in the office and time at home
• You will achieve your individual KPI's and contribute to your teams' targets
• You will work Monday to Friday on rotating shifts between our core hours 8am - 8pm

Full Time Opportunity

We are currently seeking a passionate and motivated Customer Support Agent to join our dynamic Customer Support team. Our Customer Support Agents liaise directly with our customers both over the phone and in writing, assisting them with their enquiries and various types of post-sales requests, ensuring every customer interaction is at the heart of everything we do.

The successful candidate will be responsible for receiving inbound calls from customers and making outbound calls to customers in regards to their policies, as well as utilising their effective problem-solving skills. They will also be responsible for processing work items from internal and external customers which deliver positive customer outcomes.

What are we looking for?

• Experience in a customer service environment and the ability to provide customers with the highest levels of customer experience and quality
• Commitment to the delivery of exceptional customer service on all customer interactions
• Excellent complaint and conflict handling skills
• Highly empathetic
• Professional phone manner
• Strong team player
• Excellent listening, verbal and written communication skills
• Attention to detail and highly organised
• Ability to problem solve
• Ability to build and maintain rapport
• A strong ability to multitask
• Able to work under high pressure and meet deadlines

Our Promise to Our People

We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:

Fantastic employee benefits including flexi days, flexible working, annual $1200 travel/parking allowance & more:

• State of the art building facilities including a dedicated & subsidised on-site company café (weekly free lunch) & on-site gym
• Health & well-being initiatives and programs
• Opportunity to take part in in-house leadership & emotional intelligence workshops
• Quarterly award functions and a grand annual conference to recognise our people
• Retail discounts e.g. movie tickets, Zoo passes, live shows + more
• Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)

Who We Are

Greenstone distributes insurance products under trusted brands in Australia, New Zealand and Canada. Some of our brands are Australian Seniors, New Zealand Seniors, OneChoice, Real Insurance, RSPCA Pet Insurance, SPCA Pet Insurance, Prime Pet Insurance, North Cover, FiftyUp, Guardian and Choosi.

We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture.

We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.

Location

Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown.

Apply Now

If this role interests you, we would love to hear from you!

Website: www.greenstone.com.au